Question

About Skytrax combany :

1-where Oman airport and aviation industry stands on the international front?

2-how the clients are reviewing their experience with Oman airport and aviation industry?

3-Which airports and airlines have been in the top 10 and what are the selection criteria?

Answer 1

1)
Oman airport and aviation industry hold an important and recognizable position.Oman airport and industry have been given a 4-star rating keeping departure, arrival, and all the essential criteria in mind by the Skytrax firm. It has also has competed in the 2019 poll for the best airport by Skytrax team. It can serve approximately 20 million travelers on an annual basis and presents all the required facilities to its customers. Lounges, valet service alternatives to reach and leave from the terminals, food court, and many other facilities. If considered about the expansion of this airport, it can then accommodate the travels of more than 20 million people. It has already won the world's leading new airport title and is on the way to develop more and reach a better position.

2) Skytrax is recognized for ranking and rating the airline and airport services based on evaluations, surveys, and reviews collected by the customers. As per the reviews reflecting on Skytrax, the Oman airport and aviation industry get an above-average rating. 6 out of every 10 people have given positive feedback based on various criteria such as food and entertainment, seat comfort, staff co-operation, the value of money. The maximum number of clients has given positive feedback in terms of seat comfort, airline assistance, the value of money. Clients have relished the seatback screens which offer inflight relaxation and enjoyment.

3  

As per Skytrax, The airports and airlines that have been in the top 10 in the year 2019 are as follows-

Number 1-Singapore Changi
Number 2-Tokyo Haneda
Number 3-Seoul Incheon
Number 4-Doha Hamad
Number 5-Hong Kong
Number 6-Centrair Nagoya
Number 7-Munich
Number 8-London Heathrow
Number 9-Tokyo Narita
Number 10-Zurich

As per Skytrax, The airlines that have been in the top 10 in the year 2019 are as follows-

Number 1-Qatar Airways
Number 2-Singapore Airlines
Number 3-ANA All Nippon Airways
Number 4-Cathay Pacific Airways
Number 5-Emirates
Number 6-EVA Air
Number 7-Hainan Airlines
Number 8-Qantas Airways
Number 9-Lufthansa
Number 10-Thai Airways

Skytrax manages to present these airports on the top 10 list based on various reviews of customers and many surveys based on the following criteria-

1)Ease of access to reach airports.
2)The terminal ambiance, view, layout, and comfort.
3) Seating area available throughout the terminals
4) The time needed for the immigration process and the behavior of staff allocated for this role.
5)Security screening experience and the behavior of the staff
6)Easy and swift check-in facilities
7)Direction boards to reach the correct terminal.
8)Boarding call notifications and voice clarity.
9)Attitude and language skills of airport staff
10)Proper directions and charges for lounges, food courts, entertainment zones, and facilities such as washroom areas and their sanitation.
11)Internet service, phone charging points, fax areas, atm facilities, currency exchange, special facilities for differently-abled people. Last but not the least, safety and security standards for both people and their belongings.

Skytrax manages to present these top airlines on the top 10 list based on various reviews of customers and many other surveys based on the following criteria-
1)Cabin services which include assistance, efficiency and language skills of the team, how good they are managing the foodservice facility to customers, their availability through the flight for any relevant flight-related concern, PA details and information, the problem-solving ways and their behavior towards customers
2)Airport services which include ease of access while booking flights via airline website, check-in procedures, baggage policies, airport waiting times for check-in services, self-check-in procedures, Behaviour of boarding staff, airline-specific lounge facilities, transfer and arrival facilities for baggage.
3)Onboard services which include seat comfort, toilet cleanness, cabin ambiance and temperature, availability of magazines, meal types, beverages, their quantity and quality, Av, and interface options.