Question

What process should we take to determine whether a site, app, or other mechanism is accessible to everyone? How should this process be? How do we decide whether we have made a sufficient effort or whether we are lacking?

Answer 1

As we know each device or gadget comes with differents features, compatibility and size. There are so many types of different devices, sometime a application or site is not accessible to some users because developer may missed to check compatibility of those devices. That's why sometimes we saw some sites are not supporting our device and shows distinct behaviour.     

Here are the processes we should take to determine whether a site or app is accessible to eyeryone or not :-

• Short Surveys :- A survey is a process used to identify or measure the happiness and satisfaction of consumers. Surveys are the bread and butter for getting feedback. They’re easy to set up, easy to send out, easy to analyze, and scale very well. Keep in mind, surveys must not be so lengthy. Try to make it short as much as it can.   

• Feedback Boxes on your Site:- One should have a structured process for recieving feedback from customers. Your customers are constantly thinking of ways that your business could be better. Maybe parts of your site don’t quite give them what they’re looking for or maybe they found something that’s broken/incomplete. Try to make that feedback box as simple and easy to use as possible. Or you’ll be missing out on the feedback that it was designed to catch.

• Analysics from User Activities:- Wouldn’t it be nice to know which features and which sections of your site people are actually using? And how often? Sure, we can use web analytics products to get a sense of what the total usage is like. But what does an individual use? Most analytics products don’t tell us what individual people are doing. That’s because they were built to track web sites as a whole, not your customers. But when you use customer analytics, you’ll be able to see the activity of individual people. When we look through the activity of individuals, it’s much easier to identify the reason why certain outcomes occur.

• Reach Out Directly:- This process is one of the most undervalued. If you want to truly understand somebody, you really need to go talk to them. When we’re using surveys, email, or analytics, we’re missing all sorts of contextual information. Customers might say they need more money and more time. But which one are they really passionate about? Which one truly keeps them up at night? You won’t know for sure until you hear the passion in their voices as they talk about their problems. If you don’t reach out and talk to your customers, you’ll never learn what’s really going on, and you’ll be trying to fix the symptom instead of the real problem. You’ll get major bonus points from this if you do it in person.

Thank You!! Hope you like it.