Question

Rewrite the following message refusing the claim for a defective riding lawn mower. The mower was purchased 15 months earlier. The purchaser has had difficulties with it for some time and submitted with the claim a statement from a local repair service verifying the difficulties. The writer’s reason for refusing is stated in the email.:

Subject: Your May 12 Claim

Mr. Skinner:

Your May 12 claim of defective workmanship in your Model 227 Dandy Klipper riding mower has been reviewed. After considering the information received, I regret to report that we cannot refund the purchase price.

You have had the mower for 15 months, which is well beyond our one-year guarantee. Even though your repair person says that you had problems earlier, he is not one of our authorized repair people. If you will read the warranty you refer to in your letter, you will see that we honor the warranty only when our authorized repair people find defects. I think you will understand why we must follow this procedure.

If you will take the machine to the authorized service center in your area (La Rue Lawn and Garden Center), I am confident they can correct the defect at a reasonable charge.

If I can be of additional service, please contact me.

Sincerely,

Answer 1

Subject: Regarding the claim for Lawn Mover

Dear Mr. skinner,

Thank you for reaching out to us. Hope you are keeping well. This email is with regards to your claim application dated May 12 for the faulty Dandy Klipper lawn mover, Model 227. After going through the claim application, I regret to inform you that the claim application cannot be further processed and the refund cannot be initiated.

As per the details of the product, it is 15 month old and is out of the warranty period to this date. Your application also mentions the repairing report by one of the mechanics and the faulty functioning of the product within the warranty period, but I wish to inform you that as per our terms and conditions, we only take into account any checks and repairs carried out by the company's appointed personnel in this regard. Therefore, the claims application are only valid if the item is repaired or refurbished in our own repairs department and unfortunately, we will not be able to process the refund for you at the moment.

However, we value all our customers and can provide you with the repair services in our own company at a minimal service charge to your satisfaction.

If there is anything else we can help you with, please get back to us.

Regards