Question

What are the differences between the philosophies of Demings, Crosby and Juran? Are there any similarities? Explain.

Answer 1

What are the differences between the philosophies of Demings, Crosby and Juran? Are there any similarities? Explain.

• Nature of Organizations
  • Deming: Social Responsibility and moral conduct; the problems with industry are problems with society
  • Juran: Focused on parts of the organization, not whole
  • Crosby: Organization-wide, team building approach

• Implementation Processes
  • Deming: no roadmap is available; nowhere to start; no steps
  • Juran and Crosby: Very user friendly; prescriptive; obvious starting points

• Ability to do piecemeal
  • Crosby and Deming: approach is holistic. Deming requires a radical shift in values
  • Juran: can be done piecemeal in isolated parts of the organization

• Initial acceptance by management
  • Deming: a threat to most managers. Requires an admission of incompetence.
  • Juran: since focus is largely on shop floor with support, managers are very comfortable
  • Crosby: requires very little shift in view
    of workers and managerial roles.

• View of Workers
  • Deming: variance is largely unaffected by workers’ activities. Organization exists in large part to develop and provide for workers.
  • Juran: workers are important because of being close to the activities impacting quality.
  • Crosby: workers can be motivated to improve quality and not produce defects.

• Similarities between the philosophies are;
  • Quality requires a strong upper management commitment
  • Quality saves money
  • Responsibility is placed on managers, not workers
  • Quality is a never-ending process
  • Customer-orientation
  • Requires a shift in culture
  • Quality arises from reducing variance