Question

1. Prepare a Communications Manual/Guidelines/Strategy covering the areas of Intercultural/Cross-cultural, which have to be kept in mind during Decision Making in the Organisation. (1000 words)

2. Prepare a Communications Manual/Guidelines/Strategy covering the areas of Interpersonal, which have to be kept in mind during Decision Making in the Organisation . (1000 words)

Answer 1

1. Prepare a Communications Manual/Guidelines/Strategy covering the areas of Intercultural/Cross-cultural, which have to be kept in mind during Decision Making in the Organization.

Organizational decision making is crucial situation when the organization is spanned across various geographies and employees of various socio-culture is involved in the decision making process and execution.

An organization should have a well-designed strategy to tackle this situation in order to make sure that all are aligned to the process and decision making

Few strategies or guidelines an organization should consider while carrying out an intercultural/cross-cultural decision making are;

Avoid using complex language and keep the mode of communication simple:

As there is a chance that the organization will have various people from various countries, they may have different language which they are comfortable in communicating. Select a common language, which everybody can understand and make the content which the organization want to convey in a plain and simple manner. If some people cannot understand the selected common language, there should be translation to the language which they can understand. It depends on the type of organization and industry.

Respect every culture:

Organization should make sure that, they respect every culture and any comment, content or process which they adopt to communicate within organization is not derogatory towards anyone in the organization. And it should not be offensive to any stakeholder involved with the organization.

Keep decision making communications and processes formal:

It should be good if the organization can keep the content and communication formal. It will help the organization to make sure that all are understanding the message in a uniform manner. Chances of misinterpretation of the original message is very high if the communication process is light and contains humor, and every stakeholder may not take in a common way. This risk can be reduced if the communication is formal and direct to the point.

Convey a clear and structured message:

There are chances that people from various geographies or culture or locations would not grasp the content as easily as someone who is in head office. People who are working close to decision making processes have more information and awareness about the process. They message which the organization is trying to communicate should be clear and whoever doesn’t understand the message should have an option to respond and clarify their doubts. Someone who is not good with selected language of communication should always get support and help in understanding the message.

Never convey the message with assumptions:

Make sure that the audience are in same page and there should not be an assumption that particular set of people already knows the process. They may be from different culture and they might not know the process or the culture. So extra effort should be put in the communication to make sure that everyone understands the message which organization is trying to communicate.

Set context:

Setting up initial context will always be helpful for all cross-cultural people to understand the reason and significance of the content which the organization wishes to convey to their employees.

Feedback process:

There should be a proper feedback mechanism in place to understand that how the message has been passed to the employees from various culture.

Common channel of communication:

There should be a common channel of communication and information sharing so that all should be receiving the information or message at same time.

2. Prepare a Communications Manual/Guidelines/Strategy covering the areas of Interpersonal, which have to be kept in mind during Decision Making in the Organization.

Any decision making process in an organization should be effective and clear so that organization can make sure that all are receiving the message in a similar manner.

Interpersonal communication can be 2 types. It can be verbal as well as non-verbal. An organization should have a well-designed strategy to handle this situation in order to make sure that all are aligned to the process and decision making.

Few strategies or guidelines an organization should consider in order to have a smooth communication in the interpersonal area of decision making are;

Common channel of communication:

There should be a common channel of communication and information sharing in place so that all are receiving the information or message at same time in the organization. It can be anything such as mail communication, announcement, alarms etc. depends on the behavior of organization and industry.

Training for all employees:

Initial training as part of induction should be provided to make sure that all are aware of the process and the system they have to follow within the organization.

Understand the audience:

The message which the organization would like to convey has to be understandable for the segment of audience. So for this process the organization has to make sure that they know the audience which they are going to address. There can be multiple departments in an organization which handles various levels of tasks. If it is a common message, the organization has to make sure that the message is clear and understandable for all the audience.

Source should be credible and trustworthy:

Whatever the message which the organization is planning to convey should be credible and there should not be chance that wrong information is getting shared across the organization within employees.

Verbal and non-verbal mode of communication:

An organization can choose any mode of interpersonal communication. It can be verbal or non-verbal. Whichever mode if the communication the organization is planning to choose for any situation should be clear and crisp. There should be minimum chance that the employees understands the decision in multiple/wrong ways.

Feedback process:

There should be a proper feedback mechanism or system in place to understand that how the message has been passed to the employees within organization. Their queries and clarifications should be handled as part of this process. Also it helps the organization to consider improvements if needed for the communication mode they have adopted.

Respect the audience:

The message which the organization would like to convey should not be derogatory or offensive to the audience.

Never convey the message with assumptions:

Make sure that the audience are in same page and there should not be an assumption that particular set of people already knows the process. They may be from different culture and they might not know the process or the culture. So extra effort should be put in the communication to make sure that everyone understands the message which organization is trying to convey.

Set context:

Setting up initial context will always be helpful for all employees to understand the reason and significance of the content which the organization wishes to convey to their employees.

Note: If you liked the answer, please give an Up-vote, this will be quite encouraging for me. Thank you!