Question

Q1Using the novel corona virus as a measure of adopting change, discuss how telecommunication companies would adopt technology that would focus on virtual work instead of office type of work

Answer 1

The current pandemic has sent shivers across the globe and industries irrespective of their nature are grappling with the challenges posed by this novel coronavirus. One thing is for sure and that is office would not be like we are used to and we might see drastic technological investment made by companies to reduce disease transmission. Following are some of the possible changes that telecommunication companies should invest in so as to encourage virtual work:

1. Investment in Videotelephony and live chat services will see a dramatic increase. Telecommunication companies in order to fully implement the virtual office network may need to go beyond Zoom, Hangouts, and Slack in order to remain connected with the stakeholders so as to avoid any alignment problem. Companies should heavily invest in the high-end video conferencing tools.
2. Development of project management tools that will help companies to keep a track of how smoothly the project is being executed and the need for task assignments and schedules.
3. Effective collaboration will hold a key in the successful telcos are in the virtual office type of work. This would require working on real-time documents which are continuously changing. Companies may be extensively using Google Sheets, Google Docs, and tools like Scribblar.
4. Investment in artificial intelligence and Machine learning will help telecommunication problems do more without having any chaos. Telecommunications may use powerful AI and Machine learning in areas like customer service, virtual assistants in order to give instant service.
5. In order to make a successful change and all-encompassing for employees, it would require investing in technologies like Virtual Reality and Simulation in the areas of training and development, orientation, process knowledge, etc.
6. Making sure that employees have high-speed internet and connectivity has always been a successful mantra for high performing virtual teams so as to make sure that employees though far away remain closely aligned.
7. Investment in technologies that ensure privacy will be a trend in the work from home as the recent controversy over the Zoom has exposed the validity of these third-party apps. Employees and other stakeholders will be wary of signing anything on the web if they don't feel their privacy is taken care of by their organization.

Thanks for your question. If you think my effort is worthwhile, please give an upvote as it really helps me improve further and contribute more towards this knowledge society (of which you are an integral part).