Question

In: Operations Management

Employers try to screen for and encouraging soft skills such as excellent communication, promptness attitude, good...

Employers try to screen for and encouraging soft skills such as excellent communication, promptness attitude, good teamwork skills, and civility. On thid difficult mission, they try novel approaches. A recruiter would intentionally drop a piece of trash by his office door just before an interview. He then would hire anyone who picked it up. One gas station manager rewarded his workers by relieving them of bathroom cleaning duty if they started their shifts on time. Discuss these techniques. Do you believe they are effective?

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Expert Solution

These techniques have pros and cons because this is purely situational.Think of a geek who is well prepared for an interview and he has the potential to do the work but was rejected just because he didn't pick up the garbage that was laying outside.May be he lacks cleanliness or social ethics but those can be trained and build up or experiences changes a person.But that is not the case with his technical talents which took years to build.Even the case of gas station manager rewards his workers by relieving them of bathroom cleaning duty if they started their shifts on time, this situation completely depends on the day and many personal matters.They are effective for the company in one way,but it seems like employees are forced to behave in a way they are not used to.Some people surely can adopt to many of the challenges they are given that will increase their incentives or rewards which in turn will also develop their soft skills,but it is a lose for the company to invest in developing employee's soft skills on a daily basis.What companies can do is ,they can give training in once or twice a year and fire the employee if they don't come in terms with companies ethic policies.


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