Question

In meeting their needs, everything we do must be of high quality.” What would you expect to see in Johnson & Johnson’s strategic planning approaches that reflect this philosophy?

Answer 1

In Johnson & Johnson strategic planning, I would expect to basically see most of the practices that we learned in which I think should for surely help reflect their philosophy. Those are:

• Understand the organization’s operating environment and its key relationships with customers, suppliers, partners, and stakeholders.

• Understand the competitive environment, the principal factors that determine success, the organization’s core competencies, and strategic challenges—business, operational, and human resource-related— associated with organizational sustainability.

• Gather and analyze relevant data and information pertaining to such factors as the organization’s strengths, weaknesses, opportunities, and threats; emerging trends in technology, markets, customer preferences, competitions, and the regulatory environment; long-term organizational sustainability; and the ability to execute strategic plans.

• Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives, including identifying blind spots, leveraging strengths, and addressing challenges over appropriate time horizons.

• Develop and align short-term action plans with long-term strategic objectives, ensure adequate resources and the ability to sustain outcomes, assess financial and other risks associated with the plans, and communicate them throughout the organization.

• Derive human resource plans required to accomplish longer-term strategic objectives and shorter-term action plans that address the potential impacts on the workforce and potential changes to workforce capability and capacity needs.

• Identify key measures or indicators for tracking progress on action plans, ensure that the measurement system reinforces organizational alignment, and project performance of these key measures compared with competitors or comparable organizations to identify gaps and opportunities.

• Determine the organization’s core competencies, and understand how they relate to the mission, competitive environment, and strategic objectives.

• View the work performed within the organization as a system, and make rational decisions about the mix of internal and external work processes that can best achieve the organization’s mission.