Question

A customer service firm is having issues with managerial decision-making. The managers are basing their planning decisions on criteria independent of company strategy and not necessarily aligned with goals. Which organizational theory could help the team diagnose their issues?

Answer 1

at that time company may use two type of organzation strategy first one is LEARDERSHIP DECISSION MAKING (LDM) and STRATEGIC MANAGEMENT.

LDM the improvement is totally based upon the quality and function of the managing officer.in any organization tough tsk is decision making which a essence of good leadership. leader must be skilled to handle such condition in such a way that cmpany should keep the intrest of each stakeholder . this is done by scientific break through whic is totally depend upon the leader experience and skils.

strategic management involes two terms formulation and implementation as the companing has issue in managerial decision making at that time major goal are to be find out and formulation involves the analysis of environment is whic the company is operated. to achieve the major goal some strategy should planned so the company sucessfully get its trust back by achieving goals which achieved by implimentation of that formulated strategies.