In: Operations Management
Three Steps to Cross-Cultural Dialogue
With “a global mindset by which we try to see things through the eyes of others and add their knowledge to our personal repertories” (Chen & Starosta, 2000, p. 1), we can perhaps take three steps to cross-cultural dialogue. The first step is to understand the mental layer of our own culture and its impact on the behavioral and material layers. The second step is to under- stand the mental layer of other cultures and its impact on the behavioral and material layers. The third step is to listen to others’ perspectives on our culture and share our perspectives on other cultures in order to reflect on what it means to be human in both local and global contexts and how humans should relate to one another, nature, and the spirits. In this step, we must engage in intercultural dialogue with Asante’s (2006) spirit of mutual respect and learning: “As creators of our own societies, we have valuable experiences to share, not to impose, which might be examined and adapted in a spirit of sharing and dialogue. This is the real meaning of intercultural interaction” (p. 154). Tu (2008) echoes Asante’s position by saying that “the celebration of cultural diversity, without falling into the trap of pernicious relativism, is profoundly meaningful for global stewardship” (p. 331).
Centricity in the first step of cross-cultural dialogue is the beginning and basis of equality and mutuality in intercultural communication (Miike, 2008a). It prevents our interactions with people from different countries and cultures from becoming a mere imposition– imitation encounter. This point should be well taken, especially by non-Westerners who wish to have sincere and serious conversations about intercultural cooperation and collaboration with Westerners on an equal footing. As Asante (2009) elucidates, centricity urges us, first and foremost, to inquire about our own identities, cultures, and histories as a way of contributing to the grand flow of the entire humanity without being imitators who blindly follow others. Paradoxically, in this soul-searching process, we may discover that the development of our own culture is, in fact, indebted to other cultures, and that the nature of human civilization is truly multicultural and synergic. In any case, imitation is not intercultural (Miike, 2008a).
Describe and discuss the three steps to cross-cultural dialogue.
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Describe and discuss the three steps to cross-cultural dialogue.
Culture:
The rules of life and survival in society or the world can be described as culture. Society and culture can differ in rules. In other words, culture is a specific society's literature, ideas and customs.Corporate culture refers to behavioral standards which define a organization or another organisation. In and of themselves, corporate culture is not a positive or a negative force; however, some types of corporate culture can affect a company's ability to function. For instance, an inter-agency and infighting organizational culture may not be as beneficial as one focused on mutual support and cooperation.
Steps to cross-cultural dialogue:
The following are the three steps to cross-cultural dialogue:
Mental layer of own culture:
The first and foremost step in cross-cultural communication, is to consider one's own culture's mental layer. It is the beginning of intercultural dialogue about equality.
Mental layer of other cultures:
The second stage of intercultural dialog is to understand the mental layer of other cultures and their influence on the layers of material and behaviour.
Perspective of other cultures:
The third phase of cross-cultural dialog is to concentrate on the viewpoint of other cultures which are representative of global and local contexts.
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