Question

How is a Knowledge Management System (KMS) different from a Content Management System (CMS)?

How does a KMS improve process quality and increase team strength?

Answer 1

Knowledge Management systems is different from Content management systems in number of ways although both of them provides tool to manage and share information.

KMS	CMS
Highly participative and collaborative. Can manage content, relationships, interpretation of content etc.	Contributors can manage information, may not engage consumers
Used more for exchanging information that is required to perform job	Makes use of a push strategy to Distribute knowledge and information
Content is important. It offers simple editing tools	Display of content is important. Offers variety of editing tools
Engage all members of organization, also allows external members and partners	It is limited to a group of content contributors. These contributors are also reviewers
Updates are very frequent	Updates are periodic
Privacy is high as it is invitation based	Privacy is low as it is more public

KMS can improve process quality by benchmarking processes, by sharing knowledge gaps, by diffusing internal knowledge, by reviewing assumptions, learning from earlier malfunctions, and several other factors help in improving process quality.

Since KMS is a very close knit system for knowledge sharing, it helps in increasing team strength as it gives opportunities to provide a learning environment. Members with high knowledge and best practices share their experience with new comers. These kinds of efforts help in increasing strength. KMS helps in increasing collaboration and improving all over behavioral changes by improving interactions between team members.