Question

Question 1 Describe the impact of the international market place on your business or organization.

Question 2 Discuss how diversity in the workplace has helped or hindered the international relationships between customers and your environment.

Question 3 Describe the elements that you think are cultural and why.

Answer 1

Answer 1:

The name of organisation that I am operating is SRM Pvt. Ltd. In India and the company provides IT solutions to the other domestic and foreign companies.

International market place is the geographical region outside the territory of the current company’s domestic region. Domestic region is the home country where the company conducts its business and international market place is the area in the foreign country where the company can set its business for various reasons including expansion in the global market, etc.

International market place has a huge impact on IT businesses. Revenue generation seems to be easier for the person who is far away from the IT business but for the person who is involved into the business, realisation of revenue is the most complex thing for the business. This is because of the unstable rules and regulations of the foreign countries. Most of the time, the government of the foreign countries ask their companies to use the services of start ups of the homeland rather than outsourcing the businesses to the other country. These kind of decisions bring about recession in the IT industry.

Moreover, the highly evolving technologies in the companies of the foreign countries require the solution for highly complex issues. Under this situation, my company which is providing the IT solution to such companies need to invest in the technologies which are most advanced and suitable to cater to the needs of the foreign companies. This also develops the need for hiring of the more professional employees or provision of the training to the existing employees to handle the technology and provide the best possible solution to the client. All these processes increase the cost of providing the solutions.

Language and cultural difference and the currency fluctuations of the foreign companies sometimes add up to the complex situation.

Answer 2:

The term diversity refers to the range of different things. Diversity in the workplace includes the employees belonging to different language, religion, race, gender, age, citizenship status and the ethnic group.

Most of businesses received to our company are from the international companies which we refer to them as our customers. Since our organisation enthusiastically manages the diversity of workforce, it has always helped our organisation in establishing a healthy relationship with our international customers. While making the project team for a particular project from the international customer, our company makes a team which includes people who are diverse in nature and specifically who knows how to handle the customer of a particular company. This employee act as a front desk executive or the main communicator for our international customer and it helps to establish a healthier relation with them.

Diversity of workforce develops a sense of respect among the international customers for our business and they feel comfortable in discussing the issues more comfortably with the project team of our company. Moreover, diversity in workforce helps in providing the creative solutions to our international clients by looking at the problem through variety of perspective and thus it helps in developing an innovative environment.

Diversity of workforce helps in increasing the productivity of the employees and hence their performance increases which helps in the provision of timely and most innovative solutions to our international customers. This helps in building the brand reputation and helps in making the global impact which results into the global awareness of our IT firm.

Answer 3:

Culture can be defined as the ideas and the social behaviour of an individual and the organisation as a whole.

Elements of culture are associated with the language which we speak, our norms, our values and our work ethics.

Language also defines the culture of an individual and it is the most important tool of communication. Communication has various forms which makes an individual either a cultured one or a non cultured person. People from different places speak different languages which show their culture. Moreover, every language has a sense of humbleness and politeness which defines the richness of the culture.

Norms are the standards and expectations of behaviour. People of different region have different norms of behaviour and these norms are according to the culture in which they have been raised. Norms are divided into two categories viz. Formal norms and informal norms. Formal norms are the standard regulations defined by the company which reflects the culture of the company for the behaviour of the employee whereas informal norms are the standard expectations devised by the society in which the person survives.

Values are the judgements of what is good and bad and what is desirable and undesirable. A person may think something to be good for him and desirable and it may or may not be in accordance with the thinking of the society. If the persons thinking matches with that of the society then he is considered to be cultured one otherwise he is understood as the uncultured person.

Work ethics, surprisingly, is also considered as the element of culture. If a person is hardworking and earns sufficient livelihood for leading a good life, he/she is considered to the cultured person otherwise the person is considered to be non cultured.