Review the following scenario, and then discuss it in terms of
both functional and dysfunctional conflict within an
organization.
Last year, an organization established a company policy
requiring that all employees smile and make eye contact with
customers. Since then, employee grievances have continued to
escalate. In the last month alone, 10 employees from three
different stores have filed grievances. Most of them list customer
harassment as a major issue: The customers assume that the employee
is flirting with them...