Question

Some healthcare organizations are unable to pay market rates for certain positions. What advice would you give such an organization and possible recruitment and retention strategies?

Answer 1

The very nature of Healthcare organisations which provide care at times to critical patients and overall operates in a segment where sensitivity to patient needs and excellence in service, in the terms of identifying and providing optimal care to a patient, become the basis for success and survival of the organisation. In order to achieve this Healthcare organisations are largely dependent on the staff which interacts directly with the patients. Where is I need for developing a strategic relationship with each patient through empathy and compassion to ensure the patient feels important and develops trust. A Staff handling a patient suddenly being unavailable and replaced by another tends to unnerve the patient, who has developed a relationship with the earlier staff, leading to dissatisfaction and inability to appreciate the replacement even if it is better.

As a patients satisfaction and perfect fulfillment of every need is essential in Healthcare organisations the retention ok staff becomes a major focus for Organisational success. This time be controlled to an extent through introducing parameters within the recruitment to ensure that the staff has the required qualities and abilities to handle simple stress of Healthcare providers and the necessary empathy and sympathy needed by patients. The employee should be having a service oriented mindset and be availing the opportunity for employment for fulfilment and as an suitable outlet for their caring nature and have self motivational goal of tending to the sick as a means of paying back society. Ensuring the recruitment of the right candidate goes a long way in assuring retention is also ensuring that only the best is hired.

Furthermore, every organisation needs to understand the importance of retaining qualified workforce to ensure excellence in customer service as well as garnering customer loyalty and trust. Every Healthcare organisation should make retention of its employees as one of its organisational goals and implement the same through creation of an atmosphere within the organisation, that encourages superlative performances balanced by exceptional rewards. The workforce should be provided their due importance, through inclusive management, by involving them in decision making process, keeping communication channels with top management open, offering adequate compensation as also motivational benefits and perks for stellar achievements. The management by creating an environment which promotes growth and encourages talent and optimal output adequate appreciation need not face an issue with employee retention whatever the sector it operates within.