Question

In: Operations Management

Fantastic Styling Salon is run by three​ stylists, Jenny​ Perez, Jill​ Sloan, and Jerry​ Tiller, each...

Fantastic Styling Salon is run by three​ stylists, Jenny​ Perez, Jill​ Sloan, and Jerry​ Tiller, each capable of serving five customers per​ hour, on average. Use POM for Windows or OM Explorer to answer the following questions:

Note: During busy periods of the​ day, when nine customers on average arrive per​ hour, all three stylists are on staff.

a. If all customers wait in a common line for the next available​ stylist, how long would a customer wait in​ line, on​ average, before being​ served?

b. Suppose that each customer wants to be served by a specific​ stylist, 1/3 want​ Perez, 1/3 want​ Sloan, 1/3 want Tiller. How long would a customer wait in​ line, on​ average, before being​ served?

c. If all customers wait in a common line for the next available​ stylist, how long would a customer wait in​ line, on​ average, before being​ served?

d. Suppose that each customer wants to be served by a specific​ stylist, 60​% want Perez and 40​% want Sloan. How long would a customer wait in​ line, on​ average, before being served by​ Perez? By​ Sloan? Overall?

I would really appreciate it if all work is shown! Thank you for your time.

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