Question

By searching the Internet, answer these two questions About Exxon Mobile Petroleum :

An overview of the company's quality policies, plans and supply chain policies.>?

What procedures the company follows to ensure efficient operations.>?

Answer 1

Quality policies

ExxonMobil Chemical sets out several quality processes on its website to provide products that -

- are high quality

- meet equipment and customer requirements

- meet performance, courtesy and efficiency standards

- include accurate and required information for customers

- are truthfully advertised

- when handled by third parties, these third parties are encouraged to uphold the same standards

To achieve these policies, they have a Global Product Quality Management System - GPQMS. This provides systems and processes to monitor the manufacture and delivery of their products. It covers everything from product development (how a product is designed and made), manufacturing (safe handling and usage of dangerous materials, workers safety), certification, distribution, customer feedback and training to help ensure consistency in the various operations and to drive improvements in the quality process.

The GPQMS is regularly audited and in keeping with the industry and world standards is ISO9001 certified, which is an international standard for a quality management system.

(ExxonMobil Chemical, 2020)

Supply chain policies :

Supplier selection - The company uses a strict set of regulations and standards in their procurement. They train their staff to accurately assess their suppliers' performance and identify risks.

Contract compliance - They audit random suppliers each year to check for contract compliance.

Reduction in carbon footprint - To aid in inspections, the firm uses drones to help generate cost savings and to improve operational efficiency. This option also helps them to reduce their carbon footprint by using fewer resources.

Increasing supplier diversity - Their supplier-diversity programme seeks out certified diverse suppliers (under-represented minorities) in their global supply chain to create relationships that bring new ideas and perspectives in their business. They are constantly aiming to increase the number of women-owned businesses they work with around the world.

(ExxonMobil, 2019)(2)

The firm has also incorporated a greater focus on human rights in their supply chain, in the form of Standards of business conduct, labour and workplace, compliance with all relevant laws. (ExxonMobil, 2019)(1)

As an extension of implementing these Quality and Supply Chain policies, the company launched a full review mechanism for their operations which helps guide daily operating decisions - Operations Integrity Management System (OIMS). This system measures and mitigates aspects of safety, health, security, environmental risk etc. Their management systems track and report relevant metrics to determine efficiency. Their control systems define essential concepts that drive business control - Controls Integrity Management Systems CIMS. The OIMS measures and tracks progress for all key factors in the business and is certified by ISO 14001 and the Occupational Health and Safety assessment standard OHSAS 18001.

(ExxonMobil, 2018)

References :

ExxonMobil (2018) Management systems, standards and controls

ExxonMobil (2019)(1) Human rights.

ExxonMobil (2019)(1) Supply chain management.

ExxonMobil Chemical (2020) Quality you can rely on.