In: Operations Management
answer this question after reading the below post
Which of these five management styles do you prefer when dealing with conflict and why?
Recognizing that conflict and conflict resolution will be a skillset that every manager should be prepared for, having a variety of conflict management techniques that are appropriate for a given scenario will always be advantageous; however many conflict management specialists will develop their own preferences of style based upon experience.
Here are the five conflict management styles according to Thomas, K.W., and R.H. Kilmann:
1.Accommodating – This is when you cooperate with a
high-degree, and it may be at your own expense, and actually work
against your own goals, objectives, and desired outcomes. This
approach is effective when the other party is the expert or has a
better solution. It can also be effective for preserving future
relations with the other party.
2.Avoiding – This is when you simply avoid the issue. You
aren’t helping the other party reach their goals, and you aren’t
assertively pursuing your own. This works when the issue is trivial
or when you have no chance of winning. It can also be effective
when the issue would be very costly. It’s also very effective when
the atmosphere is emotionally charged and you need to create some
space. Sometimes issues will resolve themselves, but “hope is not a
strategy”, and, in general, avoiding is not a good long-term
strategy.
3.Collaborating – This is where you partner or pair up with the
other party to achieve both of your goals. This is how you break
free of the “win-lose” paradigm and seek the “win-win.” This can be
effective for complex scenarios where you need to find a
novel solution. This can also mean re-framing the challenge to
create a bigger space and room for everybody’s ideas. The downside
is that it requires a high degree of trust and reaching a consensus
can require a lot of time and effort to get everybody on board and
to synthesize all the ideas.
4.Competing – This is the “win-lose” approach. You act in a
very assertive way to achieve your goals, without seeking to
cooperate with the other party, and it may be at the expense of the
other party. This approach may be appropriate for emergencies when
the time is of the essence, or when you need quick, decisive
action, and people are aware of and support the
approach.
5.Compromising – This is the “lose-lose” scenario where neither
party really achieves what they want. This requires a moderate
level of assertiveness and cooperation. It may be appropriate for
scenarios where you need a temporary solution, or where both sides
have equally important goals. The trap is to fall into compromising
as an easy way out when collaborating would produce a better
solution.
I believe that conflict is a very common phenomenon in workplace and professions and it may actually help in some instances where there are ideas and options discussed through conflicts. I believe that conflict management should be effectively practiced in order to resolve issues in the workplace and maintain a positive environment as well. Out of the 5 styles discussed I prefer the accommodating and the collaborating style because I believe that these styles actually help in cooperation between the ideas discussed and in accommodating style if it is observed that any of the style is having a better option, then it is better to allow the better option primarily and may agree on accommodating the other ideas as well if the ideas are not completely contradicting in views.
In collaborating style of conflict management, the objective is to collaborate both the ideas and achieve a situation that depicts win-win in the process that means that the idea implemented will be a blend of the both and this will help the organization by providing a better solution.