Question

Essays

1. What kinds of information systems and technologies does UPS use to improve services to customers?

2. In what ways does the use of these information systems and technologies provide UPS with a competitive advantage

Answer 1

Answer :-

1) :- UPS or United Postal Services depends on different sorts of technologies to improve the services it gives to its customers. These technologies like UPS net and DIAD which represents Delivery Information Acquisition Devices helps in setting up an integrated new route apparatus known as UPSNav which is a handheld gadget and can follow the route and the development of the package conveyance giving them eith the point by point divert by divert headings got from the UPS's directing programming projects.

The technologies help the business to extend upto 200 countries where customers can without much of a stretch track the development of their bundle, check the subtleties, delivering sum, name and different determinations demonstrating a compelling and straightforward structure where the client and the business both accomplish the advantages of development.

2) :- UPS depends on different technologies which helps the firm addition an upper hand in the business against the opponent organizations like FedEx. The organization accomplishes the upper hand by smoothing out the procedures by the use of wireless systems, scanner tag filtering frameworks, a compact PC gadget accessible with the individuals moving around for the shipment, principle server which screens the development around the globe, programming items and the web join which gives the organization an upper hand over the other by coordinating and making the progress by all components.

The global electronic data communication which is a successful system giving information preparing pipeline all through the world with how the package both domestic and inernationally is being processed, conveyed and handled.