Question

. What do you consider to be the top two primary functions of IT in business today? How would you justify these roles to a business executive who feels IT is just a support function?

Answer 1

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1) The Function of Data Management

This is another one of the IT department functions that make it indispensable. With the increasing complexity of the world of business comes an increasing amount of data that businesses have to deal with. This data also comes in multiple dimensions. A business will see traffic in many different kinds of data, including text data, audio data, and video data, among others.

In order to control this data, a business will need an IT department to run something called a database. The database will allow the business to do three things:

Store Data: By putting the data in a storable format, a database allows you to store vast amounts of data in a small space. Long gone are the days when data had to be stored on paper and other bulky mediums. In an age where information is power, it helps to be able to hold a lot of it conveniently.

Manage Data: Data isn’t very useful in its original form, known as raw data. It needs to be sorted into a meaningful form that can be meaningfully deciphered and used to make decisions in the business. The IT department provides the tools with which this data can be managed, including analyzing it and drawing conclusions from it.

Access Data: No matter what kind of data your business needs to store, that data is valuable and needs to be controlled so that only the right people can have access to it. The IT department provides the security measures that will safeguard that data and prevent unauthorized access to it.

2) The Function of Process Improvement

It can prove to be quite important in the improvement of processes and efficiency in order to save the company money. A small business could save on printing and copying costs by relying purely on paperless communication. Collaboration software and video conferencing would save on logistics expenses which would have been incurred every time different teams needed to meet and work together. It would also save on time as not much time would be wasted on transit.

The Human Resources department can become more efficient because of the IT department since training sessions can be done online and communication with employees can be done without the need for paper. The result is massive savings on both time and cost.

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