Question

Please read the following made up story and come up with 1 1/2-2 page resolution to the story

Keeping organizations properly succeeding is vital in our mission at OTC (Organizational Theory Consultants). We pride ourselves in being able to upright the most complex of situations involving various organizations needing a turn around to keep from failing in their specific industry. Organizations need to have their culture running like a well oiled machine to avoid any hiccups which can have a negative impact. Culture is one of the most important theories we at OTC focus on. Culture involves a variety of different aspects that reside in the organizations we are called into help. Culture can have many different variable that need to be addressed such as the ethics, morals, values, synergy, relationships, etc.

The culture within organizations is highly regarded in terms of success within the organization; a lack of culture can ultimately cripple an organization from the inside. “There are many definitions of organizational culture yet all pointing to the idea that culture represents a shared understanding of “How we do things around here.” It is comprised of written and unwritten, norms, beliefs, values, attitudes, and feelings that are expressed in the stories, rituals, ceremonies, behaviors, and the workplace’s physical setting. These different attributes contribute to the whole picture of the organization, creating essentially a personality based on how the company ticks internally. Culture within an organization is the most vital aspect that can be researched in depth in regards to success and failure within organizations.

We have been summoned to a semi large retailer in the D.C area whom provides a variety of services and the sale of goods, an overall general store. The morale among the store is quite well between associates and supervisors, with a clear and concise company goal of customer service. The associates of this retailer abide by this overall goal and respectfully the customers admire their attitude. The associates among themselves have formed a tight knit family like atmosphere, but with any organization there are a few bad apples that appear to want to go against the grain of the organization. From an outside picture this retailer has all the positive cultural aspects to remain a top competitor in their industry; but, the store owner has noticed the statistical sales are on in a dive bomb towards becoming bankrupt. The owner has called us to peel back the various layers of his organizations to identify the potentially fatal underlying issues.

Our team has been called into this retailer for a reason so we can take a thorough look into the underlying aspects as to why this retailer is beginning a downward spiral to failure. Once we identify the problematic organizational culture issues that present themselves then we can help turn this organizations into a positive trending successful retail store.

Prestige apparel has been in business for almost 10 years. Known by both their employees and customers to high moral and very little turnover it is surprising to many that they are currently facing the issues they are today and receiving such negative media attention. Almost two weeks ago a female employee reported a sexual harassment incident to HR and her immediate manager. Their response was that they saw no reason to take extreme measures and that having a sit-down with him should be enough. For years Prestige apparel has made it their business to ensure their employees of the fact that they have a work environment where they feel safe above all else. This situation changed things for some employees, they no longer felt safe and protected. A system that once made them feel safe by providing the ability to report incidents as such and know that they would be thoroughly investigated failed them. In this situation HR failed to take extreme measures because they did not want to lose a manager who has been employed for years with the company and produces great numbers. Not only is this unethical but their lack of holding this individual accountable for their actions have caused a huge uproar in a once safe workplace. Employees no longer come to work with the same work ethic they once did. The moral has completely shifted, and the tension can be felt amongst the customers every time they enter the store.

Prestige’s decision to turn a blind eye on a situation this serious has resulted in the employee feeling as if their only choices were to quit or stay and deal with the possibility that it could possibly occur again and be sweep under the rug. The employee decided to take matters into her own had and go public with her story which is now drawing negative media attention to the company. What once made this company unique were their company values; employees were always encouraged to be themselves, to work as a team to accomplish/meet goals, to protect and treat one another with respect has suddenly fallen to the waist side. As time passed they ultimately forgot to keep the pace of a once family-oriented work environment and some managers became more obsessed with company gains and meeting their sales in order to receive their bonuses at the end of each quarter. Once money became the main goal all ethical standards went out of the window. Upper management turned a blind eye to important issues taking place under their noses in order to keep their highest earners in que. Now that the media has caught wind of this situation loyal customers and investors are demanding the company take action. Failure to do so can greatly impact the future of the company.   

Answer 1

When an organization consults from any professional management consultant then he will suggest to restructure the organization along with some unique changes in organizational culture. Culture can be defined as a shared ideas , thoughts, expressions, norms &values , beliefs, religion , attitude , and approach towards ethical considerations. It plays very distinguish role in organizational development. It makes people ready to take any challenges into their area of responsibilities as well as provide stakeholders a chance to obtain their part in the business profit.

Employees are the key ingredient for getting a better public attention in the marketplace. They propogate better feedback about organizational policies to the outside stakeholders or to the other members of the society . Now , HR ranking is quite important for organization which are taking interest to invest in different portfolios offered by some market players. Overall , we can say that a sound organizational culture will led an organization far ahead in the race of competition .