Question

Project Title: Development of pre-employment selection testing for entry-level Retail Salespersons in retail clothing stores.

Scope of Project: The entry-level Retail Salesperson position is responsible for selling the popular “Big Turtle” clothing and merchandise at their retail stores. There are approximately 50 retail stores located throughout the Southeast region, employing over 600 Retail Salespersons. Currently, turnover for this title is averaging 50% annually. Big Turtle Clothiers, Inc. (BTC) also anticipates opening 10 new stores per year for the next 5 years. The starting pay scale for Retail Salespersons ranges from $9.50 to $11.00 per hour, depending on the location, with health benefits provided after 6 months of employment. Retail Salespersons also receive a 15% discount on all “Big Turtle” clothing and merchandise. At present, there is no formal pre-employment selection testing for this job title. Candidates are screened using application forms developed by the individual stores, with preference given to candidates with prior retail or customer-service experience. BTC would like to standardize this process, to use the same testing process for Retail Salespersons throughout all current and future stores. It is also very important that the selection system be legally defensible against charges of discrimination. BTC is also concerned about problems with shrinkage in their retail stores.

Information Requested: Please prepare a report with the following information, along with rationales for each decision: • Initial task-KSA linkage, based on O*NET job analysis information • Job analysis process proposed—method(s) of job analysis chosen, number and job titles of SMEs required, and geographic locations of SMEs • Preliminary recommendations of selection tests (e.g., paper-and-pencil ability or personality tests, interviews, simulations, etc.) for use in this job title, linked to O*NET tasks/KSAs, and evidence of reliability/validity • Validation strategy recommended for each test—criterion-related (predictive or concurrent) and/or content validation, with number of individuals required for the study o How the tests assess the job-relevant KSAs • Test administration order and method for combining test information (e.g., multiple hurdle, multiple regression, etc.)

Project Start and End Dates: Big Turtle Clothiers, Inc. would like to begin this project in June of 2018 and preferably complete it by December of 2018. Decisions about bidders will be made in May of 2018.

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Answer 1