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In: Operations Management

Research Hershey's Chocolate company online, dig around their website, click on everything, learning what you can...

Research Hershey's Chocolate company online, dig around their website, click on everything, learning what you can about the firm's goods and services, work processes, and facilities. a then create a chart identifying risks you believe the company faces - and the ways the firm can avoid those risks or reduce the risks. please make sure to include the web address for the firm.

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Expert Solution

I have checked Hershey's Chocolate company site, their products, services, product making process, history, sales process, facilities and other things.

Now I am creating a chart regarding their problems and how they overcome these risks as below.

1. They are always producing a good quality chocolate. But they face problems for their bad delivery system. If the customers can't get the product in time especially during festival time then they will not order this chocolate again.

Way to avoid the problem - Make many distributor centers and hire more workers to deliver products on time.

2. They are following same technology throughout many years. Nowadays the technology has changed and there are many ways to make chocolates faster. But they didn't try it and fail to deliver products as per customer's expected time. This is a reason for getting low earning and making bad relation with retailers.

Way to avoid the problem - Try to follow and setup new technologies to produce chocolates quickly.

3. They are following the same kind of prospects for making chocolates and don't try to modernize it. Many customers want custom made candies and different types of chocolate tests. So they don't buy Hershey's chocolate.

Way to avoid the problem - Try to check customer's taste and research the market. Then produce different types of chocolates, candies etc.

THESE ARE THE MAIN RISKS AND THE WAYS FOR AVOIDING THAT RISKS.

The web address for the firm - https://www.thehersheycompany.com


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