1.All of the following can be done when the resources that provide capacity are fixed EXCEPT:a....

1. All of the following can be done when the resources that provide capacity are fixed EXCEPT:
a. workforce scheduling
b. production scheduling
c. both a and b can be done when the resources that provide capacity are fixed
d. none of the above

2. Which of the following BEST describes process management?
a. it increases capacity by removing constraint points (bottlenecks) in the system
b. it can increase capacity by redesigning workflows
c. techniques such as queuing theory rearrange resources to achieve more customers in the system
d. all of the above are correct in describing process management

3. During finals week, students arrive randomly at the help desk of the computer lab. There is only one
technician due to budget cuts, and the time required to provide service varies from student to
student. The average arrival rate is 15 students per hour, and the average service rate is 20
students per hour. Arrival rates have been found to follow the Poisson distribution, and the service
times follow the exponential distribution. The technician claims he is always busy. Using the data
listed, how often is he actually busy?
a. 25 percent of the time
b. 75 percent of the time
c. 100 percent of the time
d. 95 percent of the time

Expert Solution

1) c) both a and b can be done when the resources that provide capacity are fixed.

2) d) all of the above are correct in describing process management because the aim of process management is to accomplish organization goal.

3) 75 percent of the time the technician claim he is busy.

Amanda K answered 2 years ago

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