Question

Create a balanced scorecard for Tesla for 4 key areas :

1.Financial Strength – Profitability and Risk.

2. Customer Satisfaction – Value Creation and Product/Service Differentiation Over Competition.

3. Internal Business Processes Effectiveness – Internal and External Activities That Create Satisfaction For All Stakeholders.

4.Ongoing Innovation Focus – Continual Product/Service Improvement As Well As Continual Value Creation.

Answer 1

Pls find below the graph table of sample Balance Score Card

Key Area	Weight %	KRA	Unit of measure	Target FY19	Review / Monitoring mechanism	Frequency of review/monitoring	Weight %
Fianacial Stength	25	Achieve targeted revenue from Existing business	USD	200000	Graph	Fortnightly	10
		Achieve targeted gross margin	USD	2000	Graph	Fortnightly	10
		Revenue from new business	USD	5000	Graph	Monthly	5
Customer Satisfaction	25	Customer Complain clouse TAT	Days	7	Graph	Fortnightly	15
		Net Promotor Score	%	80	Graph	Fortnightly	10
Internal Business Process	25	Quality Compliance	%	100	Graph	Fortnightly	10
		Productivity improvement	%	10	Graph	Fortnightly	10
		Attrition rate	%	10	Graph	Monthly	5
On Going Innovation Focus	25	No. of training mandays	Man days	10000	Graph	Fortnightly	10
		No. of patent filed	Nos.	10	Patent Certificate	Quarterly	10
		No. of service centrer across US	Nos.	200	Graph	Quarterly	5