Question

Why an information system that works beautifully when tested with real users in a controlled trial, still fail when it is eventually introduce into a working environment.

Answer 1

The reasons behind a failure of information system when introduced can be many. The information systems are made according to the working needs and situations that can arise in any organization. They are tested keeping the same situations in the controlled trial. But The situations and environment of the workplace do not remain the same or stable at all times. Also, the stakeholders and other external forces can demand changes in the working systems of the organizations.

The system can be a failure if it is designed as per the organization's need but not in the allocated time schedule or budget. Also, there is a correspondence failure in which the goals or objectives of the system design are unable to meet the organization's objectives. There can be an interaction failure wherein the end user usage is not able to adopt or accept the implementation of the system. This can be due to the user attitudes, user satisfaction, data packets or adoption level. The failure can also occur if the information system does not meet the expectation of its end user. The changing trends in the internal and external environment lead to the failure of the implementation of information systems in the work environment.