In: Operations Management
ises and Problems 13.8 Calming an Angry Co-worker (LO 13-1 to LO 13-3) You're a member of a self-managed team on a factory assembly line. When, you check the team's e-mail, you find this message from the factory's Quality Assurance Manager: Subject: Holes in Your Heads? Yesterday in the scrap bin I found a casting with three times too many holes in it. How could a machinist make such a mistake? What's going on? The answer is simple. The extra holes come not from crazy machinists but from crafty ones. Your team uses old machines that aren't computerized. When you make a part on those machines, you have to drill a test piece first to be sure that the alignment and size of the holes are correct. This testing has to be done every time you set up for a new run. Your team has figured out that you carn use less material by reusing the test piece until it resem- bles Swiss cheese, rather than throwing it away after a single testing. Your team is one of the most efficient in the plant, thanks to creative moves like this one. Write an e-mail response. 250 words
The extra holes you see in the casting are a result of testing
the drill. Rather than testing the drill on multiple casting we
take one casting and we use it as a base for testing the drill size
multiple times. It directly reduces the overall cost as well as
also reduces the wastage. As the testing is done only on one
casting it directly increases the efficiency of the system and also
provides positive outcome for keeping the cost low. As you don't
have a computerized drilling mechanism, testing is necessary to
create an accurate drilling standard. This specific move has
increased our team adaptability and help us to be the most
efficient team in the organisation. The middle piece you found in
the garbage is one of the casting that we use for testing the drill
and greatly reducing the overall cost of multiple test that is
required for every new Run setup.
There are no machines that are capable of aligning the drill or
touching the drill without any kind of hole Making process in the
casting, this process is consistently done on a single piece of
casting by drilling at different places and looking at the size of
the specific whole. The result of the specific system is that a
single piece can be reused several times which does not only
reduces the cost but also increases efficiency as it saves time of
bringing in new casting.