Question

What kind of policy problems does the global nature of e-commerce create?

Answer 1

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One problem of international e-commerce is the technical infrastructure limitations that cause internet delays across international channels. Local hosting may be necessary and can be quite popular in some international markets. Content delivery networks can improve local site speed and reliability when delivering site content to customers. The government and bureaucracy control international commerce but the internet and e-commerce have brought many changes in the flow of ecommerce. Another problem of the global nature of e-commerce is learning and remembering all the rules regarding taxes, tariffs and import regulations. Every e-commerce organization has to follow the export laws or they lose the opportunity to do business with certain countries. Some international markets can experience corruption or they are in a place with many natural disasters. This can interfere with e-commerce transactions and delivery. A way to prevent these obstacles is to do business with a vendor who knows their local market and the challenges involved. Customer support is another important challenge for international e-commerce organizations. Companies should realize the customer support needs their markets will have and they must be equipped to meet those needs. An idea is to have a frequently asked question page in the local language to reduce customer requests. A company will still have to provide email, phone numbers and service representatives. They also must provide relevant payment methods. Most payment providers can adapt to different payment platforms. Partners can help you identify the proper payment methods for each particular market. International vendors use tracking alarms and have customer service available to make sure their payment methods are always working. These are the most crucial problems regarding the global nature of e-commerce.