Question

Read the scenario below and answer the questions that follow in your role as a member of the senior management team at Oakwood. You are reviewing budgets and actual results for the month of April for the various business activities and today, you are focusing on Golf Cart Rentals. In the recent past, there has been some tension between the management of Golf Cart Rentals and Golf Course Operations, so some information about Golf Course Operations is included below.

About Oakwood

Oakwood is a resort hotel with tennis courts, swimming pools, three golf courses, restaurants, and many other fine amenities. The resort’s management structure is highly decentralized because each business activity is quite different and requires a different set of managerial skills, experience, and staffing. For example, being a good hotel dining room manager requires a completely different set of skills and experiences than being a good golf course pro shop manager. Oakwood believes that the decentralized structure is a key success factor in its strategy and tries to operate every one of its business activities as a profit center unless the activity does not have a measurable revenue stream. Those activities are managed as cost centers. Two of the most important activities in Golf Division are Golf Course Operations and Golf Cart Rentals. Each of these activities are managed as profit centers because each has an identifiable revenue stream and each requires a specific set of managerial skills to be successful.

Golf Cart Rentals

Oakwood customers who wish to play golf may either rent a cart or walk the course. They only pay a cart rental fee if they rent a cart. The Golf Cart Rentals profit center’s revenue each month is the total of the cart rental fees. Jay MacDonald (“Mac”) is the manager of the Golf Cart Rentals profit center and he supervises all business activities related to rentals of motorized golf carts at Oakwood. The carts are leased from various vendors and Mac negotiates these leases. Most vendors like to lease for two or three years, but one of Mac’s valuable skills is his ability to make good deals with golf cart suppliers. His crafty negotiations have given Oakwood a portfolio of lease rental terms ranging from three months to three years at very good rates.

Mac manages the golf cart maintenance crew that keeps the 200-cart fleet clean, properly fueled with oil and gas, and that makes minor repairs on the carts. The carts are solidly built and rarely need major repairs as long as they are properly maintained, and Mac does a good job of hiring and keeping skilled mechanics who excel at maintenance and minor repairs. He always says that paying a little more is worth it to get hard-working, competent workers, and the golf cart maintenance crew does have a higher average pay rate than most of the other Golf Division employees. As a result of this excellent maintenance program, the few carts that do need major repairs are usually old and about to go off-lease anyway. So, instead of repairing them, Mac just takes them out of service and replaces them in the next round of leasing. The accounting department records the salaries and related costs (payroll taxes and benefits) in the Labor account.

Two years ago, Mac installed large underground tanks (one for gas and one for oil) so Oakwood could buy in bulk and get quantity discounts. This has worked out well and has reduced oil and gas costs so much that the cost of the tanks and installation will be recaptured at the end of this year. The distributor’s tanker trucks, one for oil and one for gas, stop by every three or four weeks to refill the tanks. The accounting department records these costs in the Gas and oil expense account when they get the invoice for each delivery, usually a few days after the delivery.

Golf Course Operations

Sandra Bunker (“Sandy”) is the manager of Golf Course Operations. A major part of her job is supervising golf course maintenance and repair. A resort golf course must be in excellent condition to draw resort guests and others to the course. Thus, the condition of the course is an important part of the entire resort’s reputation. Oakwood has had several marketing research studies done over the years and all of them confirm that when a resort’s golf course falls into poor condition, everything from dining room revenue to room rental revenue suffers.

Golf Course Operations is a profit center and its revenue is the total of greens fees collected from resort guests and others to play on the golf courses. Costs charged to Golf Course Operations include grounds crew salaries and benefits, the cost of outsourced services such as planting and trimming the trees and bushes that line the fairways, and the cost of supplies such as fertilizer, grass seed, bedding flowers, sand, and various kinds of mulch. The grounds crew workers are mostly unskilled laborers who are generally paid just a little more than the minimum wage.

Weather conditions are an important factor in the overall profitability of any golf course. Rainy or cold weather will reduce the number of golfers who play the course, but even more important is that the condition of the course can be affected by how it is used when it has become wet. If rain continues for several days or the rain amounts are unusually high, the course can become waterlogged. Operating golf carts on a waterlogged course can do serious and permanent damage to the turf. To prevent permanent turf damage, Sandy can choose to close the course to golf carts entirely, or she can have the grounds crew restrict golf cart use by placing rope fences around the wet areas. A course that is closed to carts can still generate greens fees paid by golfers who are willing to walk the course. On rare occasions, the course will become so wet that Sandy will close the course to all golfers. Sandy determines whether each course will be open or closed due to weather conditions on any particular day. She also determines whether players can use golf carts. As you might imagine, Sandy does hear from Mac on days when she prohibits golf carts, but Sandy does have the final say in that decision since the condition of the golf courses is, ultimately, her responsibility. Sandy is on the courses each morning at dawn supervising the maintenance crews, so she is in a good position to decide whether to rope off just the wettest parts of the course and allow carts, prohibit carts, or close the course entirely.

A Rainy April at Oakwood

This April, golf cart operating profits were extremely low, amounting to a mere 49% of budgeted profits. When you discussed this matter with Mac, he explained that the poor results were caused by the unusually heavy rains in April. He complained that Sandy had closed entire courses to carts on several days when only parts of the courses were too wet to tolerate the carts safely. He argued that, on those days, guests could play the courses (and generate revenue for Sandy), but they could not drive carts, which shut his revenue off completely. Note: Guests are not permitted to drive carts in roped off areas of a golf course; but they can rent carts and drive them elsewhere on the course. If an entire course is roped off, guests cannot rent carts at all when playing that course on that day.

Mac said he had overheard Sandy’s grounds crew members talking among themselves on the days that entire courses were closed to carts. He had heard the crew members saying that they were too busy to rope off just the wet areas and that they had gone ahead and closed entire courses to cart traffic instead because it was easier to do that than to spend time roping off the wet areas. You could see that Mac was not happy about this. In your conversation with Mac, for example, he compared the grounds crew unfavorably to his golf cart maintenance crew, noting that his crew were all hard working employees and not “lazy” like the grounds crew.

When you met with both Mac and Sandy, you learned that they communicate regularly and often share the same opinions about the operation of Oakwood as a whole. Your impression is that they generally work together in a positive and cooperative manner to resolve issues that arise. But you do see that the decisions Sandy makes about roping off the courses (or parts of the courses) are a consistent source of concern for Mac.

The resort’s controller, Ampzilla Forkwort, developed a flexible budget analysis for April that she says will help you better analyze Mac’s results. Her analysis for the month appears below (F indicates a favorable variance, U indicates an unfavorable variance):

Requirements:

Your solution should be written in single-spaced text, included in one Microsoft Word or RTF document, and should address specifically the following four questions (you do not need to reprint the questions in your solution, but do number your answers):

1. Most accountants would argue that a flexible budget is good to use when calculating variances on variable costs (such as gas and oil). In 100 words or less, using the knowledge about accounting you have gained in this course and the facts presented in the case narrative, identify and describe the most likely cause of the $900 unfavorable variance on gas and oil expense and explain the basis for your belief.

2. Categorize Mac’s performance for April using this rating scheme: “Really Great,” “Pretty Much OK,” or “Really Awful.” In 100-200 words, explain why you ranked him as you did.

3. Assume you decide to start measuring Mac’s performance using the flexible budget (experienced businesspersons with MBAs would call that “flexing out the volume effect”). In 100-200 words, describe the most likely effects (intended and unintended) of using this measure on the quality of the cart rental fleet and the profitability of the cart rental operation in the future. In your answer, describe any assumptions you make and be sure to state clear, logical arguments that lead to your conclusions.

4. A conflict between the interests of Mac and Sandy might exist in this situation. One might argue that having each of these managers achieve their goals separately might not lead to the best results for Oakwood as a whole. In 100-200 words, describe any conflict that exists here and suggest possible solutions that would better align the goals of these managers with the overall goals of Oakwood. Remember that Sandy and Mac communicate regularly and work out most issues in a friendly way, (other than the issue of closing courses to carts because of weather-related conditions) so suggesting they communicate better is not going to be a solution here. Also, remember that Oakwood has a strong policy of decentralization and that Mac and Sandy each have valuable knowledge about their specific operations that Oakwood wants to make sure they use effectively in managing their respective operations.

Answer 1

Cause of $900 Unfavourable Variance-
Tha Major Reasons of Variance may be:-
1. Effective Utilisation of the Tanks- As in the month of April the Carts could not be used so the usage of oil and gas would have also been less. Employees allocated to maintenance of Oil and Gas tanks would be a fixed exenditure and they must have been paid in full.
2.Spillage and Leakage- Oil Tanks are in   stalled in the ground and the rain has caused waterlogging and this must have caused spillage and leakage resulting in wastage of oil.
Evaluating Mac's Perfomance- "Pretty Much OK''
1. Oakwood is a resort with Various facilities lke Tennis, Swimming Pools and Three Golf Courses.Each one of them is managed as a seperate cost center.Golf Car Rental is a major activity. "Mac" efficiently managed the operations and saved a lot of money for the organisation.
2. Good Negotiator-He has negotiated the Lease Agreements with Cart owners as per the need of the organisation. He has made the deal on his own terms.
3. Excellent Hiring Skills- As People who come to golf course are well of and they pay well so they demand best of class services. Mac has therefore hired best employees who maintain the cart and also pays them very well. He has a customer Oriented approach
4. Startergist- He had a good stratergy relating to oil and gas tanks with good intention. It would have zeroed the investment with the amount of pay offs.
5. In the Unfavourable side Mac belived in the rumors of the Unskilled Employees and made a perception in his mind based on that.
6.He is rather than solving the problem and helping the organisation as whole is just focused on his own division. He does'nt have a holistic approach.
The Rank is based on the view that he has some flaws but we cannot overlook the things that he has done for the organisation. He is still a valuable asset to the organisation.

Effects of the Measure:-
1. Cart Rental Fleet has a fixed rental to pay. If the situation with Mac persists the rental fleet will have to be reduced to a much greter extent.
2. Employees relating to the cart operations will also have to be reduced and thereby increaing the insecurity among the workers. HIgh Turnover Rate also creates a bad impression in the minds of the stakeholder.
3. The Usage of Oil and Gas tanks will become low thereby increaing the fixed expenses.
Assumption:-
The basic assumption to this problem is when the dispute between mac and sandy persists.

MAC and Sandy Conflict:-
1. Mac and Sandy are focusing just on their respective divisons there need to be a proper alignment between goals of mac and sand And the goals of Oakwood as whole.
The Probabe steps that would lead to reduction of conflict are:-
1. Skilled Employees for sandy- Employees of sandy should be more skilled so that they can do their job faster and with much greater efficiency.The Number of emplyees should also increase for sandy.
2. Better Drainage Facilities:-With Much technological advancement the Oakwood can have better Drainage facilities that can drain out the water and dry up the fields.
3. Electric and Light Weight Carts- With great pace with which automobile industry has evolved. It has bring to us light weight electric Automobiles which are loght in weight and will cause less damage to the field.
4. Switching Off Roles.- Mr. Mac if allocated to Golf Course Operations and Mrs. Sandy if allocated to Golf Cart Operations. Then they will understand what problem each one faces.
The Best approach in managment is Stand in someone elses's Shoes and then Think
Thank You- Looking for best Outcome from you