Question

Suburban Homes realized that its ambitious plan of expanding its business to several Southern States in the United States is possible if it is known for its high-quality homes that meet local, state, and federal standards as well as exceed industrial standards for quality. Even though Suburban Homes did not place a strong emphasis on quality but focused on meeting industrial standards, the company has realized that it must exceed all the qualitystandardstoexpanditsbusinesssuccessfully.Although AdamSmithworkedforseveralyearsintheconstructionindustry, he is not specifically trained in quality management and he is not well versed with quality management tools and techniques. He is actively seeking help internally and externally. In the previous chapters, you have developed a scope plan (WBS), schedule network, cost estimation along RBS, and risk assessments for the project described. Now, the quality management plan needs to be added to make the project plan comprehensive project. Adam s primary task is to develop a quality management plan. Further, he realized that employee turnover and the expansion of the business in the southern states has led to Suburban Homes developing a centralized quality management team. You are hired as a consultant to develop a comprehensive quality management

develop a quality management plan.

Answer 1

As a consultant I will develop the following quality management plan:

1. As a Quality consultant , I will help Suburban Homes re-shape and re-focus their culture to concentrate on the quality of their work processes, the people, the systems and the structures.

2. I will help them to optimize and manage the quality of their organization, products and services. I will provide guidance with development of a Strategic Quality Plan as well as Quality Teams. I can help analyze and improve their Key Business Processes and help them implement Benchmarking to determine the effectiveness of their processes, systems and structures.

3. As Suburban Homes did not place a strong emphasis on quality and is not well versed with quality management tools and techniques, but focused on meeting industrial standards, the company has realized that it must exceed all the quality standards to expand its business successfully. So, as a consultant I can help them in improving the quality and develop a quality management plan.

4. We aim to meet or exceed the needs of the organization’s stakeholders and customers and positively impact the organization and departments bottom-line. We have helped our clients eliminate waste using Lean. And provided Kaizen to reduce their new product development cycle time and costs as well as time to get their products to market.

5. A culture of quality is the critical component to quality success. Most organizational cultures lack the elements to create a culture of quality. A culture of quality provides a foundation that fosters the implementation of quality programs.

6. The Quality Management Plan helps the project manager determine if deliverables are being produced to an acceptable quality level and if the project processes used to manage and create the deliverables are effective and properly applied.

7. First, I will set the overall quality objectives and the plan for quality project deliverables. For this, first we have to identify the standards that will be used to evaluate the quality of project deliverables. Then, Setting the criteria for completeness and correctness. Working with the client up front to define the success is essential and crucial for long-term lucrative relationship. Then, In order to assure the client that the quality is being met constantly, I will disclose the QA processes. Then, I will list and elaborate on the tools that we are going to use throughout the project cycle.

8. Project communication is very important in order to complete the task. All the project teams that I create should work together. If we work together with ease then we can be successful in improving the quality of the organization. Project managers and teams has to focus on meeting the customer’s needs.

So, as a consultant in this way I will help Mr. Adam Smith to improve the quality of the organization by developing a quality management plan for Suburban Homes