Question

Sana worked in the Sales department at VMCC Company which sells rice & pulses to wholesalers, retailers, and consumers in Sultanate of Oman . Sana is new employee and had only completed 3 months. One day, Sana received a call from a dissatisfied customer who complained that VMCC products are short in measures (Less quantity). On the packet, it shows 1 kilogram, but the actual weight is 850 Grams. She said sorry to the customer and said that it must be an error with one packet and asked her to collect a new packet from the store. The next day, Sana randomly checked few packets for their weight and she found that many packets are not weighing the right measures. She went to the manager and reported the short measures problem and mentioned the customer complaint. The manager said "It is not a big issue, Most of the customer dont check the weight and it gives us chance to sell extra packets"

i. Do you think VMCC Company is doing right by providing short measures (Less quantity) to the customer? Justify your answer with valid reason. [2 Marks - Answer in 50-75 Words] ii. VMCC products are short in measures (Less quantity) and Sana reported this to the manager, but he didn't take any actions. What do you think Sana should do? [3 Marks - Answer in 75-100 Words]

Answer 1

1) No, they are not doing right by giving less quantity as it wrong according to the legal metrology.

Any commodity which, is placed in a package , of whatever nature, whether sealed or not, so that the product contained therein has a pre-determined quantity is a pre-packed commodity must have correct measurement and also customers have the right to claim against that and the customers have the full rights to measure their products to check whetther they are with same measurin standards as mention or not.

2)VMCC products are short in measures (Less quantity) and Sana reported this to the manager, but he didn't take any actions.

In such situation Sana must report about her manager to the owner if there is any otherwise to the government department so that correct measures are taken mainly he should be punished and actions to be corrected and also he should be punished with penalty and liscense must be temporay block for sometime as punishment.