Question

The technology company you work for has had difficulties resulting from expert employees leaving the company after only 6 months to a year of employment. This turnover has caused client software projects to not be completed as scheduled. The CEO has turned to you as the HR director to find out what is wrong and to recommend a remedy. You do some initial investigations only to find that the salaried, full-time employees at this level of expertise are working 60 hours a week or more on a regular basis. You are concerned not only for the business implications of this attrition problem but the ethical implications.

Checklist: Please address each item separately

● Describe the company’s problem in your own words from a business and ethical perspective.

● Choosing one of the ethical approaches from the Learning Activity, describe what ethical approach you would use for the development of these employees and explain why.

● Describe the training and development methods you would use to improve employee morale and motivation and to reduce attrition.

Answer 1

Explanation:

• Describe the company's problem in your own words from a business and ethical perspective.

Business Perspective:

• Not able to complete the project in the stipulated time
• High cost for employee retention
• Ethical cost in terms of long working hours

Ethical Perspective:

• There is an increased likelihood for illness and injury among employees working in long-hour schedules and schedules involving unconventional shift work.
• Various studies show that fatigue-related errors made by employees working in these kinds of demanding schedules can have serious and adverse repercussions for public safety.
• Choosing one of the ethical approaches, describe what ethical approach you would use for the development of these employees and explain why.

Will choose The Utilitarian Approach as it determines which laws were morally best for the parties involved. To analyze an issue using the utilitarian approach, we first identify the various courses of action available to us. Second, we ask who will be affected by each action and what benefits or harms will be derived from each. And third, we choose the action that will produce the greatest benefits and the least harm. The ethical action is the one that provides the greatest good for the greatest number. So, in our case we would like to see the benefit of employees as well as the company. Will try to provide the employees such kind of motivation and development that not only enhance their growth but also help the company grow

Describe the training and development methods you would use to improve employee morale, motivation, and to reduce attrition.

1. Skills Development

When we look at attrition and how to improve it we are asking "how can I keep my staff motivated?" If you refer to any motivational theory, personal development is always a high motivator. Many centers use multi-skilling as a way to be more efficient. Used correctly, this can also be seen as a development tool. This can be achieved without the need for financial reward, resulting in motivated staff, who will stay with the business longer as they move along the skill path, whilst meeting the business need for efficiency.

2. Communication

Communication is key to any successful business! In contact centers there is a need for everyone to understand the goals of the business. It is important that employees feel part of the plan and understand what the business is striving for and the part that they have to play in making it happen. Targets need to be aligned and communicated effectively. Results need to be reported and discussed. The use of intranet sites to display information can also be very effective.

3. Promotion and Progression

It is important to give people opportunities to try out new roles; "try before you buy", if you like. This can be done through secondments, day-in-the-life or development programs.

4. Management Style

This area is closely linked to communication. Does an employee feel valued? Do they want to come to work? There is an old adage: "you don't leave the business, you leave your manager".

It is like when you heard someone saying "the job's OK but the people are great"? This shows how important management style is to employees.

5. Work-Life Balance

Employees have to understand that the business must meet its customers' demands, while the business must understand that employees have external pressures as well and do all it can to help them. Every employee is different and it would be wrong to assume we know what everyone wants or needs, so providing options is a great way of finding a suitable solution for all.