Question

In: Operations Management

Will Chick-fil-A’s change in promotional strategy affect its level of growth and success?

Will Chick-fil-A’s change in promotional strategy affect its level of growth and success?

Solutions

Expert Solution

Yes, the Chick-fil-A’s change in promotional strategy affect its level of growth and success, that is even applied to the many companies who are seeking to find new paths to growth.

The   promotional   strategies   of chick-Fil-A are:

  • Know what will make your customers happy tomorrow

That indicates reaching beyond known pleasure points to discover new ones: “Sometimes customers don’t know what they want yet. The job is to uncover those  things and get out ahead of them.

  • Build relationships, not transactions

The organizational management strongly believe that real  growth comes from rich relationships, not minor sales blips.

  • Stand up for your customers, even when it’s difficult

Even when in difficult times, stand up for the customers. This will improve the brand loyalty and acceptance among the customer

  • Bring grace to the table

The organization found itself embroiled in a controversy over remarks Dan Cathy, COO and son of founder Truett Cathy, that is made regarding same-sex marriage. The ensuring firestorm resulted in boycotts, protests, and even nasty Tweets from some mayors. The company eventually issued a statement that it would harken back to what has always been most important to Chick-fil-A – serving everyone with. This marketing strategy of the organization enhances the acceptance among the general public.

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