In: Operations Management
Employers often define metrics to measure productivity or effectiveness in the workplace. Examples include the number of patient appointments, total expenses, customer wait time, etc. Answer the following questions using complete sentences based on your current place of employment or a previous employer.
• Classify the data you would need to collect to measure your results. For each metric, state whether the data would be qualitative or quantitative. If quantitative, state whether the data would be discreet or continuous. (4 points)