Question

After graduating from school, you are fortunate to receive an offer as an assistant manager of a marketing department in a company located in New York City, working for a fast-growing company that provides marketing support for companies. Your department specializes in marketing strategies for the Internet and currently has 10 employees – you, your direct supervisor (the manager of the department), and 8 marketing associates. Your job is to help the manager lead the unit to develop long-term strategies for your unit, to maintain excellent customer service with your clients, and to strive to build future business opportunities. The marketing associates in your department work a very flexible schedule and are often off site, working with the clients at their locations to help develop marketing campaigns to improve their business presence and performance via the Internet.

After being on the job a short while, you realize that you need to create another position to help make sure that all the necessary work gets completed on time. Essentially, while you and your manager are focusing on the long-term interests of the department and the associates are working very hard to help the clients, many of the administrative aspects of the work are falling by the wayside. For example, no one is currently tracking the accounts payable from clients or handling accounts payable to your service providers. As a result, you are spending time on these tasks that are beyond your job expectations. In addition, you are spending an increasing amount of time making travel arrangements, such as booking hotels and arranging transportation for your staff. After you talk with the manager of your unit, she agrees that something needs to change to allow you to devote your time to more of the strategic issues in the unit, and she permits you to create a new position to help out in your department. Your challenge now is to determine what this position will be.

a.         What job would you create? Why?

b.         What are the key tasks and responsibilities that this new employee would be expected to perform?

c.         What are the employee competencies this position needs to be successful? Why?

d.         What are your ideas for how you might design performance management, compensation, and incentives for this new position? Why?

e.         Are there any particular challenges you would expect to encounter that would make successfully filling this position difficult? How would you overcome these challenges?

Answer 1

What job would you create? Why?

The company's objective is the strategic management of employees , which means attracting, developing and retaining talented staff. To motivate them to work hard, to contribute to the success of their company, to maintain and to enhance their competitiveness. The primary functions in the HR include job preparation and personnel training. Creating a schedule before recruitment is a required step. The management of employee skills is also an important HR primary activities for choosing the right person for training and development. This company would greatly benefit from the establishment of a managers' role.

This is important as an employee with experience with due diligence offices will boost the overall situation in areas such as the first, monitoring account payable by customers, second handling of service providers' accounts and the last thing to do will be to make travel arrangements for hotel and transport for employees. I should establish an Administrative Assistant role as a professionally monitoring account payable to customers or managing accounts payable to my service providers will have to be qualified in the office routine. In addition , make travel arrangements for my staff, such as hotel reservation and arrange transport.

What are the employee competencies this position needs to be successful? Why?

For this job, the skills of staff are MS Office Suite and Quickbooks, budgeting history and a highly structured collaborative, self-starter. In order to work with the company's financial aspect, this skills would be required, and the computer programs need to know how to carry out their designated tasks and obligations. Personal characteristics are important to ensure a safe working atmosphere and to suit the vision of the organization. This is important to allow other parts of the business to spend more time on their positions in relation to strategic issues in the organization.

What are your ideas for how you might design performance management, compensation and incentives for this new position? Why?

In order to ensure the performance of the position and on the level of knowledge and experience of the individual to be hired, the compensation system would be designed. The performance evaluation is based on criteria representing the manager's expected attitudes and behaviour. The compensation suggested would be around $18, an average per hour without incentives as it is neither a commercial position, nor related to sales. The wellness and well-being services provide incentives for workers, provided that the company complies with the laws and is designed to ensure a healthy and secure workplace for everyone.

Are there any particular challenges you would expect to encounter that would make successfully filling this position difficult? How would you overcome these challenges?

This position would be challenged to reconcile all the work load with the search for the right professional. The main explanation for this new position is that it separates the offices by concentrating individuals on goals and priorities. Searching a new professional will bring more short-term tasks to the table and make it more difficult to meet all the goals of the business. It can be difficult to accomplish the role as it is hard to find a qualified professionals with current employment as a manager assistant in a short period of time. However, the main activity in the field of human resources is "managing attitudes and conduct" because the management of sensibilities by HR professionals can be complicated. Overcome this challenge will be challenging in the short term, but it will add greater value to the organization in the long run and fit with our next business term goals and objectives..