Question

Submission through EduOasis - Due 26 March 2020 5pm.

You represent a restaurant, The Sultan’s Table, which has been doing business with a supplier, AAA, for many years, giving reliable service and guaranteeing the products they sell. Recently AAA switched to an on-line ordering system, using e-transactions. The web site features well-known name brands and logos, like A’Saffa Chicken and Lays Potato Chips. You order and pay at AAA.com. Before confirming your payment, you must click a box which says, “I agree to the terms and policies of AAA and its suppliers”. Those terms and conditions are not listed on the web site. Sometimes the goods come from AAA delivery trucks and other times they come directly from the well-known brands. Your client has received A’Saffa chicken that is spoiled and Lays Chips which contain pork products. AAA refuses to refund or replace the products saying, “Our policies state we are just linking you to the suppliers”. The suppliers say, “You do not have a contract with us.”

What are the rights and liabilities of the parties?

What information do you still need to determine?

What questions would you ask of your client, AAA, A’Saffa and Lays?

Answer 1

Now a days ordering of online goods, food items becomes fast and convenient unless your items damaged, spoiled and late.

While before ordering online, first of all we should read and understand policies of companies through from which we order.

In present situation AAA follows online ordering system. One can go on their website and order.

Before confirmation of payment for order must click on box which says " I agree with terms and policies of AAA and it's supplier. But those terms and conditions are not listed on website.

Sometimes spoiled or poor quality goods may receive but the AAA refuses to refund and replace saying that it's not our policy we just link with the suppliers. The suppliers says that, you do not have contract with us, so not obliged.

Rights and liabilities of parties

1. Business should not say, they dont give refund but may put condition for te fund. I.e.time limit, product should not be used etc etc.

2.AAA and suppliers responsibility to publish term's and conditions. Not it publishing leads to misbehaviour and misleading to customer.

3.Buyer shoul ask for terms, policies, conditions that are not provided on website. Buyer may challenge the contract that it restrict your legal rights, if it unfair.

4.Buyer has rights under consumer guarantee act.

Buyer has statutory right of refund within 30 days of return as per consumer act.

5. We should have to first demand policies of the company to read.

6. If issue not resolved with businesses then buyer may go to dispute tribunal or district court.

6. We may put a question, why you not published the policies on website.

7. As per consumer protection act, have right to refund and replacement.

8.we should have an knowledge of consumer protection act, guarantee, warrantee of products, time limit of gurantee, warrantee. Such laws for preventing of fraud and specified unfair advantage.

10. We should have knowledge of sale of goods act 1932 and contract act 1972.

9. Suggestions

Give feedback to customer queries

Improve customer service

Built good customer relationship

Focus on timeline and quality