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In: Operations Management

Examine, the various generations (Zoomer, Milennial, Gen Y, Gen X, Boomer etc). Do we see a...

Examine, the various generations (Zoomer, Milennial, Gen Y, Gen X, Boomer etc). Do we see a transition through these generations where this behavior is becoming less acceptable? Where might we see that break or division.

how do we communicate effectively across a generational gap where one generation accepts a behavior as "normal" and the other does not?

Solutions

Expert Solution

Comparison chart between various generations:

Generation

Description

Generation Z/Zoomers

People belonging to the age group of 10 to 23 (born between 1997-2010) are called Z Generations. They are easy going, less focused, impatient & want instant results. They are technology driven, competitive in nature, and want to work more only to earn more.

Millennial

People belonging to the age group of 23 to 39 (born between 1981-1996) are called Millennial. They are focused & career oriented & are technologically savvy as they see the emerging technologies from DVD to smartphones. Millennials want work-life balance & are collaborative in nature.

Generation X

People belonging to the age group of 40-55 (born between 1965 - 1980) are called X Generations. They are also technology driven. Generation X individuals are best at utilizing technologies to produce productive results smartly, to meet up deadline collaboratively. They want instant feedback & work more productively to remove negative feedback. They also want work-life balance.

Boomers/ Baby Boomers

People belonging to the age group of 56-76 (born between 1944 and 1964) are called Baby boomers. For Baby boomers loyalty means personal sacrifice for career achievement & they follow the company's norm. Baby boomers found procedural & managerial activities interesting.

Yes, we see a transition where most of the behavior is becoming less acceptable among these generations. For example:

1. Millennial or people belonging to Generation X are feedback oriented & believe autonomy while doing work whereas Boomer are procedural oriented & want to manage things & their employees.

2. Zoomers are easy going & competitive in nature. They are practical & value money before spending whereas Millennials are collaborating in nature & want experience based products.

3. Generation X are also more loyal to their skill than they are to their employer whereas Baby Boomers can sacrifice their personal preferences for the benefit of the company & they follow company norms.

4. Millennials & Generation X people value work– life balance & believe productivity matters more than time spent working whereas Boomers believes in time spent while working & opposite to all Zoomers are easy going & free flow people.

These divisions occur at every generation except Generation X & Millennials. They both have somewhat similarities.

How do we communicate effectively across a generational gap where one generation accepts a behavior as "normal" and the other does not?

1. Learn before deal: To communicate effectively among various generations, one first need to understand & learn the behavior of generation before starting dealing with them.

2. Use Management by objective (MBO): Management by objective (MBO) is joint goal-setting technique opted by organizations. This technique tries to eliminate the various perceptional, personality & cultural barriers, and remove the bottleneck & problem which occurred during performance.

3. Setting Up Communication: Communication is way to reduce the gap between the ideologies & working style of different age groups. Therefore, to communicate effectively with diverse workforce establishing communication plays a key role. Communication helps to reduce perceptional biases among various age groups & their expectations. Effective communication system helps to eliminate the differences among the employees & helps to establish better relationship by encouraging mutual respect & trust among them.

4. Adopt Acceptable Behavior: One need to adopt acceptable behavior when talking with people belonging to different generation. To maintain equilibrium all the generations has to learn, think, understand & accept each other's perspective. For example: Generation X has to set their mind with a sense of acceptance when dealing with Zoomer or Millennials.

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