Question

In: Operations Management

Given that Xerox developed the concept of competitive benchmarking in the early 1980s and it is...

Given that Xerox developed the concept of competitive benchmarking in the early 1980s and it is still around today, it appears that the concept is here to stay. It is especially useful to companies which are falling behind others in the industry. Xerox developed the concept when management realized that Japanese companies were slowly taking over the copier market by making and selling products superior to those of Xerox at a cheaper price. Since this is a situation which is bound to affect various companies in the future, benchmarking is bound to be increasingly adopted. Do you agree?

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Expert Solution

Answer:

  • Xerox developed the concept of competitive benchmarking in the early 1980s and it is still around today, it appears that the concept is here to stay.
  • It is especially useful to companies which are falling behind others in the industry.
  • Xerox developed the concept when management realized that Japanese companies were slowly taking over the copier market by making and selling products superior to those of Xerox at a cheaper price.
  • This is a situation which is bound to affect various companies in the future.

Yes, we do agree, that benchmarking is bound to be increasingly adapted. Because benchmarking has various benefits and it is generally promoted in the industries.

  • We have seen that benchmarking is being used for a long time and it is being in use by various organizations to the extent it is possible to them.
  • The benchmarking has lot of advantages and benefits in the organization and the benchmarking easily helps in improving and optimizing the business.
  • Benchmarking is not being allowed by all industry players. This is being allowed /explore with the links / contacts/ relations with other industries.
  • Benchmarking is not allowed in competitions or the competitive players do not allow for the benchmarking process.
  • Benchmarking will have issues on other organization as people will copy and paste and use their developed techniques and system for use in their organization.
  • We have many ways of benchmarking and information sources for copy and pate in the industries, so benchmarking cannot be stopped and in fact it is supported by technologies as well, like video clips of the process and system can easily be taken by any employee and can share with competitors.

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