Question

You are the Associate Manager in-training of a service/hospitality/retail establishment on the Humber North Campus (for instance, Caps, Humber Room, Humber’s weight/exercise room, Humber Student Federation, or Humber’s Bookstore). A regular patron wrote your boss an e-mail saying that she lost her backpack containing her class materials for the semester when she was in last week; in her e-mail, she has asked your boss to pay for her losses. Clearly posted on the wall at the entrance to your establishment, however, is a sign advising all guests that the management is not responsible for the loss of any personal belongings.

Your boss wants you to experience all facets of administration and so has asked you to reply to the e-mail. Using the INDIRECT APPROACH, write a refusal e-mail to this patron, applying what you have learned about sending negative messages. Be sure to include any alternative you can offer this faithful customer.

INDIRECT E-MAIL CONTENT REQUIREMENTS

• Please note that you will be writing an e-mail NOT a letter. Remember the format!
• Your refusal e-mail must say "no" in such a way that your reader not only understands, but also accepts the message.
• Make up names, job titles, addresses, and facts that you need.
• Remember that part of your grade is based on your providing “significant and sufficient” details to explain why you are refusing and to regain goodwill.
• Include an alternative where appropriate. You may make up details about any alternatives you can offer your patron, including gift certificates, price reductions, free samples, etc.
• Edit carefully for style/tone, structure, format, and grammar Use the comments on your previous assignments to remind you of areas where you need to focus.
• Use what you learned in Week 3 about effective e-mails, paying particular attention to your subject line, paragraphing, and graphical highlighting.
• The body of your e-mail should be about 260-300 meaningful words long.

Answer 1

To:-

Form:-

Subject:- Regarding the loss of personal belongings.

Respected Ma'am,

We are writing this mail in response of your mail received which was about loss of your backpack containing your class materials for this semester. In that mail you have asked for the refund. As you are one with whom we as an organization worked for a very long period of time .

As you now that our organization has very clear policies and rules regarding the loss of personal belongings of the customers. All the details regarding these rules and regulations are clearly posted on the entrance of our organization which includes that organization is not responsible for the loss personal belongings. The security of personal belongings lies to customers not to organization. Hence as per our rules and regulations we are unable to pay for the loss of your personal belongings.

But as you are one whom we value as an organization we assure you that we will try to find your belongings in the premises but we can only try. We will also suggest you to use the electronic content which is available on our site for your further studies. We can provide this electronic content to you on very considerable cost owing to your circumstances. These electronic content are not only effects but efficient also. If you want we can also provide you the copy of your classroom material with some price discounts.

We will advise you to think about these alternatives and let us know about your decision. We hope will help you in your semester as an alternative to the classroom content which is not available to you.

We hope you will understand our point and think about the alternative we have suggested in the mail for your convenience and betterment. We hope for better and cordial future collaberations with you which will help us to strengthen our relations.

Thank you.

Allen

Associate Manager

Humber Bookstore