As part of the structural decisions taken within the operations context, product and service design is...

As part of the structural decisions taken within the operations context, product and service design is a key element for organizations’ success. Today, many companies promote more creative, collaborative and value-added oriented design processes in order to better respond to customer needs. This approach is known as design thinking.

Do you agree that simplicity is nowadays a key competitive advantage? Explain why or why not.
What other factors do you consider relevant for adding value to customers?
Share some experiences about technology products or services that have added value to you as a customer?

Expert Solution

Yes, I agree that simplicity is a key competitive advantage because customers generally will prefer establishing business relationships with organization who have simpler process or they will prefer goods or services that are simple to handle. For example if while purchasing a product from an ecommerce site if there is a lot of complexities while paying, then the customers will not prefer to purchase online and this will be a setback for the organization but if the process is simple then customers will make it a point to purchase products based on the website.

The other factor that adds value to the customer is the quality of service that the organization is providing and quality of service deals with the pre sales service that is providing proper review and rating of the product along with quick shipment and delivery. Then there is post sales service that includes taking feedback from the client and acting on the feedback to make the service or product better. In case of any issues the service should be even better because these are the times when the actual character of an organization is determined.

As a customer while purchasing a product through ecommerce organizations with the help of mobile applications it has been quite a fine experience for me because it was convenient as I ordered the product sitting in my couch in the home and even paying online, as I was buying it from the mobile application, I also received an offer discount and some gift vouchers as well. I believe that technology has helped the process a lot and business has been better.

keosha answered 1 year ago

Part I - Product Design and Service Design: Product Design Create a product design within an...

Part I - Product Design and Service Design: Product Design Create a product design within an operations management environment, using real world research to support your work. At the beginning of your paper, introduce your planned work, to include a description of the elements of the product design, that you selected to focus on, and how you plan to apply it to a real world scenario.

Choose a market within a specific context (social, cultural, economic, ...) Choose a product within this...

Choose a market within a specific context (social, cultural, economic, ...) Choose a product within this market Define the customer profile for the given product: on one hand, Explain which are the customer behaviour that will drive their purchasing decisions. Describe the consumer decision- making process and its main stages and participants (influencers, ...) Which strategic decisions should the company take on the marketing activities for the product to ensure its sales success?

PART A: Barstow Manufacturing Company has two service departments — product design and engineering support, and...

PART A: Barstow Manufacturing Company has two service departments — product design and engineering support, and two production departments — assembly and finishing. The distribution of each service department's efforts to the other departments is shown below: FROM TO Design Support Assembly Finishing Design 0 % 10 % 10 % 80 % Support 10 % 0 % 40 % 50 % The direct operating costs of the departments (including both variable and fixed costs) were as follows: Design $ 80,000...

what is the importance of product and service design and process design in an organization? and...

what is the importance of product and service design and process design in an organization? and what will happen if one of them was neglected over the other?

Part A Q.1 The specific reason of having an extension service in the context of agricultural...

Part A Q.1 The specific reason of having an extension service in the context of agricultural development is To update agril. practices and technologies on regular basis needed by farmers Successful promotion of developmental schemes To reduce the widespread poverty prevailing among rural population To teach the farmers, farm youth and women and their income generation Q.2 "An educational process to provide the knowledge and skills of extension and communication tools and techniques to the agriculture development operatives at regular...

Part A Q.1 The specific reason of having an extension service in the context of agricultural...

Part A Q.1 The specific reason of having an extension service in the context of agricultural development is To update agril. practices and technologies on regular basis needed by farmers Successful promotion of developmental schemes To reduce the widespread poverty prevailing among rural population To teach the farmers, farm youth and women and their income generation Q.2 "An educational process to provide the knowledge and skills of extension and communication tools and techniques to the agriculture development operatives at regular...

7 within the marketing and message design context, explain what is "Give your customer the facts"...

7 within the marketing and message design context, explain what is "Give your customer the facts" and "For desire read detail" mean? 8 a- An old Chinese proverb points out: "I hear and forget. I see and I remember, I do and I understand." What is the I relation of this proverb to creating a desire to a commodity? Explain b- Academic research bears this out. Studies show that attitudes toward products based on direct experience are held with more...

Please design a service concept. By doing this ; - profile processing - Drawing operations and...

Please design a service concept. By doing this ; - profile processing - Drawing operations and processes - Variety versus volume segmantation -Emotions etc. are the frameworks that can be used. Combination of the above frameworks and/or the model that you find relevant

Although there are some basic similarities between product design and service design, there are also many...

Although there are some basic similarities between product design and service design, there are also many differences between the two. Identify some key issues that influence design. Identify and describe some key factors that cause organizations to redesign their products or services.

Identify a product or service you are familiar with. Now, discuss the important decisions involved in...

Identify a product or service you are familiar with. Now, discuss the important decisions involved in the development and marketing of that product or service other than Netflix

Question

As part of the structural decisions taken within the operations context, product and service design is...

Solutions

Expert Solution

Related Solutions

Part I - Product Design and Service Design: Product Design Create a product design within an...

Choose a market within a specific context (social, cultural, economic, ...) Choose a product within this...

PART A: Barstow Manufacturing Company has two service departments — product design and engineering support, and...

what is the importance of product and service design and process design in an organization? and...

Part A Q.1 The specific reason of having an extension service in the context of agricultural...

Part A Q.1 The specific reason of having an extension service in the context of agricultural...

7 within the marketing and message design context, explain what is "Give your customer the facts"...

Please design a service concept. By doing this ; - profile processing - Drawing operations and...

Although there are some basic similarities between product design and service design, there are also many...

Identify a product or service you are familiar with. Now, discuss the important decisions involved in...