Question

In: Operations Management

what is the importance of product and service design and process design in an organization? and...

what is the importance of product and service design and process design in an organization? and what will happen if one of them was neglected over the other?

Expert Solution

Importance of product, service and process design in an organization:

· These three designs (Service, Product and Process design) help an organization, to maintain a potential future.

· Flexibility is the key to achieve organizational goals.

· Escalate profit margin.

· As per market opportunities, designs may differ.

· Creativity can be enhanced.

· Quality is the backbone of any business and these three designs focus on maintaining it.

· If required, changes are highly appreciated.

· It helps to build consistency with customers.

· Helps to form clear visions.

· Customer satisfaction is considered as a heart of an organization.

· Helps to build up the best with limited resources.

· If these three designs are perfectly maintained by a company then they will give the best competition to other companies.

What will happen if one of them was neglected over the other?

· Will lose trust by our customers.

· It will be difficult to cope-up with market opportunities.

· Organization goals can be delayed.

· Employees and customers may find difficulty in accepting the change.

· It doesn’t give any competition to other companies.

· Creativity can be demolished.

keosha answered 3 hours ago

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