Question

In: Operations Management

You are given four examples of Business Processes below. For each example, you are to generate...

You are given four examples of Business Processes below. For each example, you are to generate a complete Business Process Flow diagram and a detailed Swimlane diagram. The Swimlane diagram should also include labels on the connectors or a legend to describe the type of data that is flowing between blocks. Each example should have at least 1 alternate or non-ideal path in addition to the ideal “sweet” path. Each example should have at least 5 major blocks in the flow process and at least 2 actors.

Business Processes:

  1. Car Sales
  2. Payroll
  3. Helpdesk Ticket Submission/Resolution
  4. User Account Creation, Access Privileges, and Termination for New Employee

Solutions

Expert Solution

Swimlane Diagram indicate the process involving multiple contributors to progress through various stages.

As detailed in the question, swimlane diagram for business process is as below;

1. Car sales

2. Payroll

3. Helpdesk ticket submission / Resolution

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