Question

In: Operations Management

Positive and Negative Reinforcement. How have you seen one or both of these used in an...

Positive and Negative Reinforcement.

How have you seen one or both of these used in an organizational setting? Discuss the extent to which it was effective.

Solutions

Expert Solution

Operant behaviour - Behaviour that elicits a consequence

Positive reinforcement - Act of increasing the probability of occurence of a target behaviour, termed as operant by following it with prizes, rewards, positive event, object or action such as praise.

Negative reinforcement -increases the probability of occurence of a given operant through the removal of an aversive event, object, or, act.

Positive, and, negative reinforcement

Reinforcement in an organizational setting

Reinforcement theory is known as operant conditioning. It concentrates on relationship between behaviour, and, the associated consequences.

Positive feedback works more than the negative feedback. In an organizational setting:

  • Specify the behaviour as objectively as possible
  • Measure the current incidence of desired behaviour
  • Provide behavioural consequences that reinforce desired behaviour
  • Determine the effectiveness by systematically assessing the behavioural change


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