Question

In: Operations Management

Assume you are the COO of an accounting firm. Select a product or service that the...

Assume you are the COO of an accounting firm. Select a product or service that the firm sells. Describe how you would use DMAIC on this product or service.

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Expert Solution

Ans:- For an accounting firm the product could be tax filing software. The DMAIC of this product could be:-

a). Define:- This product could be stated as a product which can help the individuals and corporates in tax return filing.

b). Measure:- In this step to determine the scope of improvement is in terms of development of features like GST tax filing for industries and commercial firms.

c). Analyse:- In this step there is analysis to reduce the root cause of problem. So the taxation software might have some errors in terms of rates and category of exemption. These errors can be identified and eliminated.

d). Improve:- To improve the tax calculating software it is important to add customer friendly features. The software should me simplified so that it can be filed by any individual with little bit of financial knowledge.

e). Control:- To maintain the stability of product, control of functioning of tax calculating software is necessary. All the anomalies should be removed to ensure smooth functioning of the product.


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