Question

Subject :Understanding and devoloping relationship in the workplace.

Type : Assay

Q1:Identify and examine the needs and/or expectations of customers, colleagues, key stakeholders and relevant others in the workplace

Q2.Explain the importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require

Q3.Determine ways of meeting the needs and/or expectations of customers, colleagues, key stakeholders and relevant others in the workplace within organisational constraints

Q4.Explain ways of checking that the needs and/or expectations of others have been met

Q5.Describe ways of dealing with difficult situations where it is not possible to meet the needs and/or expectations of others within organisational guidelines and constraints

Answer 1

Understanding and developing relationship in workplace--

Following are four stake holder at work place -

1. customer. 2 colleagues 3. key stakeholder . 4.Relavent Other.

Ans Q1. Customer -wants satisfaction in terms of service & finish goods against money. Colleague- wants to provide and serve the requirements of customer . Key stake holder shoulder the financial risk. Relevant other - impose control for balanced growth and protect the interest of all by making rule.

Ans Q2. Importance of each contributor-

Customer is base of any business, existence of customer develop demand pressure. His live desire develop movement in market. Colleges are core group member who identify opportunity and terns this opportunity in to cash. Stake holder trust to business opportunity and invest money at primary stage. Governing institute control by developing suitable rule to protect interest

Ans Q 3. Ways of meeting the needs within organization constrain - Each organization, individual face time and money constrained. According to availability of time and financial budget each stake holder invest as per interest and obtain some benefit. Thus production unit produces finish good for customer, Stake holder invest money & earn business profit, Governing institute earn in terms of tax. And colleague obtain work satisfaction.

Ans Q 4. Ways to check - Government depute different inspection authority as per area and department. These authorities are responsible for any kind of misshape in respective area and also responsible for maintaining quality. Each official get assign task to inspect specific number of production or business unit. Auditor examine quality of financial transactions, Energy auditor examine resourcefulness of energy, Factory inspector examine quality measure, Food & Drug inspector examine hygiene related issue. Identified lacuna get noticed to respective responsible person and work is get as per priority level.