Question

Need 1500 words give full answer please

Company: Wal-Mart (write on the following guidline)

1. Define the process: its start, end, and what it does.

2. Describe the process: list the key tasks performed and sequence of steps, people involved, equipment used, environmental conditions, work methods, and materials used.

3. Describe the players: external and internal customers and suppliers, and process operators.

4. Define customer expectations: what the customer wants, when, and where, for both external and internal customers.

5. Determine what historical data are available on process performance, or what data need to be collected to better understand the process.

6. Describe the perceived problems associated with the process; for instance, failure to meet customer expectations, excessive variation, long cycle times, and so on.

7. Identify the primary causes of the problems and their impacts on process performance.

8. Develop potential changes or solutions to the process, and evaluate how these changes or solutions will address the primary causes.

Answer 1

Answer: We have chosen the Wal-Mart Organization

Wal-Mart Organization: Wal-Mart Inc. is an American multinational retail organization that operates a chain of hypermarket stores, discount department stores and grocery stores.

Answer 1: Process: its start, end, and what it does :

Processes at Wal-Mart are the processes required for carrying out the retail sale of the products, retail sale of the grocery items for the consumers.

Following key processes requires at the Wal-Mart are as below

• Process of Product purchase at Wal-Mart: Start is the planning of the desired products requirement at the Wal-mart organization, ends with the list of products purchased/ received from the manufacturer for the sale purpose. This process mainly engaged in purchasing of the products at the Wal-mart organization.

• Process of Product storage/arrangement at Wal-Mart: This is the process of product storage/arrangement at retail shops of the Wal-mart for customer displays. This process starts with planning of the display of the products in the retail shop based on customer interests and ends with the proper arrangement for all the products in the retail shop.

• Process of sale of products at Wal-Mart retail stores: This is the top most important process for the Wal-mart as it mainly focus on the sale of the products to the consumers. It starts with the customer inquiries to the sale to the customers. This process is mainly related for sale of products in the Wal-mart retail stores.

• Process of products packaging post sale at Wal-Mart: This is the process of packaging of the products post sale confirmation, so that customer can easily take the products with them with proper handling f the products.

• Process of Customer interaction and management: This is the top most important process required at the retail stores of the Wal-mart because customers are the very purpose of the business. So customer management is the key process and been well managed at the retail store by Wal-mart representative.

• Process of marketing, branding and promotion at Wal-Mart: This is the process for sale promotion by branding and marketing processes so that Wal-Mart can develop the influences over consumers for high sale of their products.

• Process of pricing and discount finalization for the products at Wal-mart: This is the process for finalizing the pricing and discount for the products at the Wal-Mart retail shops. This is very important as it finalize the pricing which impacts the customer interest and influence the buying decision.