In: Operations Management
What are some measurable or observable elements that can serve as markers of the program’s performance?
Indicators or markers are that part of program that are specific,observable and measurable .They are measures of programs impact,output and input that helps in assessing effectiveness of accomplishing project objective.Indicators should be well defined and clearly able to define that particular attribute of program which is to be monitored.Indicators should be unambiguous and precise as well.
Characters of a good indicator are that it should be valid:showing accurate measure of behavior,Reliable: consistent measure of data over time, Timely: providing data over periodic time, Significance : the selected indicator should be of relevance in assessing the program and achieving the objective, Quantiative: the data collected using the indicator should be quantifiable
Process indicators: these are used to monitor the number and types of activities that are carried out. This indicator includes number of people involved ,number of services provided and so on.
Results Indicators : these are used to determine whether the acitvity that is set in the program has achieved the objective or not.It can be developed at output level,outcome level and impact level.
Thus there can be indicators at this levels as well,
Output indicator: these describe changes that are directly related to activities undertaken by program.
Outcome indicators :these are related to changes that are demonstrated as a result of the programme interventions in the medium-to-longer term.
Impact indictors: measure long term affects of interventions of programme .
The selection of indicator is completely dependent on its usage in the progrm evaluation and no more than 10 indicators per area of program should be used .
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