Question

In: Psychology

QUESTION TWO (2) a) The absence of the profit measure in non-profit seeking organisations causes problems...

QUESTION TWO (2)

a) The absence of the profit measure in non-profit seeking organisations causes problems for the measurement of their efficiency and effectiveness.
Required:
(i) Explain why the absence of the profit measure should be a cause of the problems referred to. (ii) Explain how these problems extend to activities within business entities which have a profit motive. Support your answer with examples.
b) A public health clinic is the subject of a scheme to measure its efficiency and effectiveness.
Amongst a number of factors, the 'quality of care provided' has been included as an aspect of the clinic's service to be measured. Three features of 'quality of care provided' have been listed.
(i) Clinic's adherence to appointment times (ii) Patients' ability to contact the clinic and make appointment without difficulty (iii)The provision of a comprehensive patient health monitoring programme
Required: (i) Suggest a set of quantitative measures which can be used to identify the effective level of achievement of each of the features listed. (ii) Indicate how these measures could be combined into a single 'quality of care' measure.
(Total = 30 marks)

Solutions

Expert Solution

a) The absence of the profit measure in non-profit seeking organisations causes problems for the measurement of their efficiency and effectiveness.
Required:
(i) Explain why the absence of the profit measure should be a cause of the problems referred to. (12 marks)

The absence of profit causes a problen to non-profit seeking organizations because of absence of fund for them to initiate other new activities. This makes them ineffective when they want to pursue new activities for social cause.

(ii) Explain how these problems extend to activities within business entities which have a profit motive. Support your answer with examples. (6 marks)

The problems extend in case of business entities having profit motive when these entities are going through the phase of downturn or economic recession. In such scenario these business entities have problems (examples):

(1)to fund their working capital requirement

(2)to service their debt

(3)payment of wages and salaries

(4)Initiation of new projects

(5)payment of dividend to shareholders.


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