Question

CASE-1

Nurse Lucy works in the internal medicine service. Her patient Mary is staying in a quadruple room. While Mary was sitting in her room, her son Dylan came to visit. Dylan asked the ward nurse the day before for his mother to move into a quiet room. And he is angry when he sees that the situation has not changed, although the room was promised to be changed. With this anger, Dylan goes to the hallway and started to talk loudly, shouting for everyone to hear. He then quickly closes the door and returns to his mother's room.

Dylan is an only child. After discharge, he has to take care of his mother alone, and he has many difficulties in this regard.

a) In this case, what could be the reason for Dylan’s anger?

b) In this case, what would you do if you were nurse Lucy?

CASE-2

Dilek works in the surgery service as a nurse. She enters Mrs. Ayşe’s room, who will be operated on the next day. She sees that the patient is thoughtful:

Nurse: Mrs. Ayşe, I see you thoughtful. What do you think?

Ayşe: I'm going to have operation tomorrow, I'm thinking about it. I'm a little worried ...

Nurse: Nothing to worry about, it's a small operation. Many patients undergo this operation every day.

Ayşe: I'm afraid of anesthesia ..

Nurse: There is nothing to afraid of; you will sleep and wake up… Come on now rest. (says and leaves the room).

a) Assess the attitude of the nurse in the case given above? What are her right or wrong behaviors and why?

b) What could the patient feel during this communication?

c) What would you do if you were a nurse in such a situation? Write with your own sentences.

CASE-3

You are alone at home in the evening and study for your exam tomorrow. At that time, a friend of yours called you to chat. You want to hang up the phone, but your friend continues talking.

For this situation, write examples of passive, aggressive and assertive behaviors?

Passive behavior:

Aggressive behavior:

Assertive behavior:

QUESTION

Define the concept of empathy in communication. Write down the importance of empathy in nursing with your own words.

QUESTION

How does Joyce Travelbee define the concept of sympathy in the Human to Human Relationship Model? What are your opinions about this? Please write with your own sentences.

Answer 1

#. A) The reason for Dylan’s anger is that his mother is not shifted to another room even after been told . He is the only one who has to take care of everything . He is overburdened with work and is frustrated when work does not happen .

B) If I was nurse Lucy ,then I would have counsel him in presence of his mother and tell him that I know that you are the only one to take care of everything but in some circumstances ,situations don't go just like what we want . So, we should patient enough to cope with it and divert the anger to some positive action . It would just waste your energy and make others hurt .

#. a) The attitude of the nurse in the case given above is some what is easy go way . She should have encouraged the patient to express her concerns regarding operation and cleared all doubts so that she is confident enough to undergo surgery. Her wrong behaviour is that she haven't asked the patient about her concerns and went away asking her to take rest.

b) By the behaviour of the nurse the patient will feel that the nurse is not interested in answering her queries .

c) If I was the nurse of Ayse ,then I would have spent time with her and encouraged her to express her concerns regarding anaesthesia and surgery and cleared all doubts so that she is confident to go ahead for surgery without any fear .