In: Operations Management
Mr. Jones bought a new pick-up truck for his landscaping business from Victor Motors, an automobile dealership specializing in trucks. Unfortunately, while there were no major defects with the truck, a number of small things kept going wrong, including wheel alignment, faulty wiring and a leaky exhaust system. In addition the truck tended to stall in heavy traffic. During the summer Mr. Jones had the truck repaired ten times. These small annoyances continued and finally, in disgust, he returned the truck to Victor Motors. However, Mr. Avenue the manager, pointed out to Mr. Jones that their contract contained a very extensive exemption clause excluding "all conditions or warranties, express or implied, statutory or otherwise," and refused to accept the truck back or to return Mr. Jones’ money. Mr. Jones commenced legal action. What can Mr. Jones argue? What can Victor Motors argue? What would be the result?
It worth 10 marks so please explain it. I need the answer as soon as possible
After reading that case, Mr. Jones faced several wrong small things as a wheel alignment problem, faulty wiring, and split exhaust system. These continuously minor annoyances make trouble for him every time. In finally, Jones returned the truck to Victor motors, and Manager refused to take it back, not responding to his truck's money. The Manager said there is a contract, and in this contract, we concern only some conditions and warranties and express the statutory tones. Jones wants this money returned or wish to claim over the company by selling him a faulty truck.
Victor motors argue that we cannot take back this truck and in their contract with Mr. Jones. Company is only concern about the warranty and some significant issues. Before purchasing the car, Mr. Jones should check about Victor's truck performance. There is no commitment to contract in regards to returning the truck.
In the final, Victor motor refused to take it back.
There would be a result; Victor motors had no policy to take back his truck. In their contract with Mr. Jones, they were already there to only concern the problems, warranty. Mr. Jones has no right to claim the faulty truck in the legal action; he should check and investigate the Victor motors before purchasing.