In: Operations Management
When dealing with people from other cultures who seem uncomfortable with eye contact, one should:
Select one:
a. take the discomfort as an indication of their honesty.
b. try to maintain eye contact anyway.
c. accept them as they are.
d. all of the above.
Eye contact is a part of the non verbal communication. Non verbal communication refers to the interaction between two or more individuals without the use of words, and by just using the body language or facial expressions. Depending upon the different cultures, maintaining the eye contact while interacting portrays different meanings. In some cultures it might be considered as polite and friendly, while in other cultures it might be considered as rude.
Therefore while dealing with people from other cultures, if the person seems uncomfortable in maintaining the eye contact, one should follow the basic etiquette of communication and do not try to continue maintaining the eyes contact forcefully.
Also, considering them being uncomfortable with eye contact as an indication of their honesty is also against the basic etiquette of dealing with people. One should not do this and make pre defined assumptions about other person.
On the contrary if such a situation is witnessed, the person should accept them as they are and communicate with them using other modes of communication and think that each individual is different and is adaptive to their cultural norms and values.
From the above discussion it is clear, that when dealing with people from other cultures, if one is not feeling comfortable in making eye contact, the person should accept this fact and accept them as they are and hence use some other mode of communication while interacting with them.
Hence, the answer is (c) accept them as they are.